Published on Tuesday, December 24, 2019

CAA to continue working on Thomas Cook refunds over festive period

The Civil Aviation Authority has told customers still waiting for refunds for their Thomas Cook holiday that its staff will continue working over the Christmas and New Year period to get outstanding claims processed.

Over 90% of all claims received by Thomas Cook customers have now been settled, according to an update. A total of £290 million has been paid out on 300,000 so far.

Any Thomas Cook consumers who are yet to submit their claim, or who have been asked to provide additional information, are encouraged to do so as soon as possible.

CAA chief executive Richard Moriarty said: "This process has been made more challenging by the complexities of the booking data we have received from Thomas Cook, as well as the additional security checks we have had to include to reduce the risk of fraudulent claims. We thank consumers for bearing with us as we continue this programme.

"We will remain focussed on supporting affected consumers and will continue to process claims throughout the festive period. We ask those who have not yet received payment to monitor their inboxes, including their spam folders, in case we need to request further information from them to progress their claim."

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