Published on Tuesday, April 21, 2020

Ryanair accused of breaking the law after U-turn on cash refunds

Ryanair has gone back on its promise to immediately refund passengers for cancelled flights, issuing vouchers for future flights instead.

If passengers insist on cash refunds, the airline has told them they'll have to wait in a refund queue 'until the Covid-19 emergency has passed'.

Consumer campaign group Which? said the airline is breaking the law as under EU regulations airlines based in the EU or flying from an EU country must refund passengers for cancelled flights within seven days.

Rival easyJet has restored a link on its website for customers to claim refunds, while British Airways is also offering cash refunds but customers are reporting long waits to get through to its calls centre to put in their requests.

Ryanair was one of the airlines praised by travel agents at the start of the Covid-19 crisis for the way in which it was handling cancellations, with members of the travel industry ranking it higher than easyJet in TravelMole's Smashed It campaign for its earlier decision to automatically refund passengers.



Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
  • And you were expecting.........?

    Not honesty and good service, surely? We are talking Ryanair here.

    By Peter M42, Wednesday, April 22, 2020

  • 6 hours

    Went on their chat site today to claim refunds (as instructed) on 2nd screen. After 6 hours no response then just cut off. Great PR Ryanair!

    By Harry Cole, Tuesday, April 21, 2020

Mole Poll
Are you worried about redundancy ?
YES 52.26 %
NO 47.74 %

Thank you for your vote

What is GoodtoGo?

Submit your news
or special offer

Current UK Special Edition

Current US Special Edition

Current Asia/Pacific Special Edition


Recovery Update: Cambodia, Vietnam, Myanmar, Laos, & China , with Mekong Tourism (Aug 5 )

James Thornton CEO of Intrepid Travel talks exclusively to TravelMole

Pure Michigan is prepared, protected and open for business - Next step International arrivals

Travel Industry Virtual Wellness Day Video