Published on Tuesday, April 21, 2020

Princess revises cancellation policy for cruises up to mid-October


Princess Cruises has temporarily revised its final payment dates and cancellation policies for cruises departing up to mid-October.

In an update to its Cruise with Confidence policy, introduced to give customers more flexibility and peace of mind, those due to depart on a cruise in July can cancel up to 48 hours prior to departure.

Customers with departures from August 1 to October 15 can cancel up to 30 days prior to departure.

In both cases they will receive a refund of everything they've paid and a future cruise credit to the value of any cancellation fees.

For all cruises departing up to October 15, the final balance payment date has been reduced from 90 days to 60 days prior to sailings.

Guests who have booked air travel through Princess Plane Sailing will have any non-refundable flight cancellation fees added to their future cruise credit, while any remaining balance will be returned to the original payment method. 

Guests will also receive a full refund of any pre-paid items where applicable, such as drinks packages, shore excursions and wifi. These will be refunded back to the original method of payment. 

The updated policies apply to all new and existing bookings. 

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