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Published on Thursday, May 7, 2020

HAL cancels all 2020 Alaska, Europe and Canada/New England cruises







Holland America Line cancelled all Alaska, Europe and Canada/New England cruises for 2020.

In addition, Amsterdam will not operate its 79-day Grand Africa Voyage from Boston, Massachusetts, to Fort Lauderdale, Florida, scheduled to depart on October 2020.

The cruise line said it will protect travel advisor base commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when their clients rebook.

It had previously cancelled all 2020 Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon. 

"As we continue to navigate through these unprecedented and challenging times, the best decision right now is to extend our pause in cruise operations into the fall," said president Orlando Ashford.

"While this is very disappointing and we never want to let our guests down, as soon as it makes sense we will be back cruising again, giving our guests the memorable travel experiences they continue to dream about."

It said all guests, and their travel agents, will automatically be notified and offered a Future Cruise Credit.

Those who had paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line. 

Those with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit paid for the cruise. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cruise fare paid. 

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through December 31 2022

All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Guests who prefer a 100% refund can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020.

"Due to the unprecedented volume of bookings impacted by cancellations, Holland America Line asks for guests' patience and understanding regarding the time needed to work through processing refunds and FCCs," it said.
 

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