Published on Monday, June 29, 2020

Amadeus launches Covid-19 chatbot

Travel trade tech company Amadeus has rolled out a special chatbot to answer travellers' searching questions about Covid-19.

Called Travel-19, it aims to be a one-stop place to answer all queries about specific restrictions and mandatory protocols for each country, as well as national and state government advisories.

It also offers solutions regarding flight cancellations and the impact on flights of more than 350 airlines in 60 countries.

"Although travel restrictions are starting to ease, we see big differences in rules and restrictions around the world, and the situation is changing all the time," said Nicolas Martiquet, Amadeus head of traveller & customer discovery.

It aggregates links to sources of official information for additional resources.

Amadeus hopes it will help alleviate pressure on travel advisors managing heavy workloads of flight changes and cancellation requests.

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