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Published on Thursday, March 25, 2021

Sydney Airport taps SITA Flex solution to support Covid-19 recovery

Aviation tech provider SITA has sealed a five-year contract with Sydney Airport for the provision of common-use services at both Terminal 1 and Terminal 2.

It features the advanced airport common-use platform SITA Flex and SITA BagMessage, which eliminates the need for multiple baggage system interfaces between airlines and airports.

The solutions will enable a low-touch, airline-ready mobile passenger journey, improved baggage experience, and significant operational efficiency benefits for Sydney Airport.

Sumesh Patel, SITA's President of APAC, said: "We understand the harsh impact of Covid-19 on airports globally and we've adapted our solutions to deliver airport operations that are resilient, agile, and highly cost-efficient."

SITA's goal is to provide best-in-class technology solutions and to help Sydney Airport reshape its value proposition to all its stakeholders."

It complements Sydney Airport's 2039 Master Plan which has a mission to enhancie the passenger experience, increase efficiency, and places a focus on safety and security.

"SITA was able to quickly understand and adapt their offering to the new world of passenger travel and the related commercial impact on airports," said John Raso, Head of Aeronautical Technology and Infrastructure at Sydney Airport.

The SITA Flex platform introduces a common-use environment that enables easy replacement of current traditional common-use touchpoints such as check-in, gate boarding, and service desks.

It also builds on existing infrastructures - such as on-site and off-site bag drops and kiosks - which can be re-used and repurposed as required.

SITA provides similar services to five of the largest seven airports in the Australia Pacific region.

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