Outrigger Hotels and Resorts

Published on Tuesday, May 18, 2021

Government publishes Covid-19 Charter for holidaymakers

Coinciding with the restart of overseas leisure travel, the government has published a Passenger COVID-19 Charter.

It outlines passengers' rights and responsibilities and how holidaymakers can travel safely.

Under guidance from the Global Travel Taskforce, it sets out what a passenger is entitled to through their passenger rights and their own responsibilities to ensure a safe journey.

"If you are heading aboard this summer, you need to be aware that travel will be different and prepare accordingly. The Passenger Covid-19 Charter simply sets out the steps passengers should consider taking as we start to holiday once again with greater confidence," said Aviation Minister Robert Courts.

If travel or a package holiday has been cancelled, customers have the legal right to a full refund.

Travel providers should provide clear terms and conditions when booking and should share their standards and policy on keeping consumers safe including ensuring travellers  have the right certifications, vaccines or exemptions required for each destination.

The charter says that all travel providers should make reasonable efforts to inform passengers when restrictions or changes will impact travel plans.

The government again reiterated that people should not travel to amber list countries or territories.

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