Outrigger Hotels and Resorts

Published on Friday, June 18, 2021

NH Hotel Group introduces smart tablet touchless guest processing

NH Hotel Group has launched a new Smart Tablet tool in hotel receptions, enabling the digitising of all guest processing, and improving the customer experience.

The new service reduces physical contact and time spent at reception during check-in and check-out.

The new system is the result of a collaboration with digital solutions integrator Econocom Group, together with its partner 3G Mobile Group, a specialist in digital signature solutions, and Microsoft, who are supplying Surface Go 2 devices.

The Surface tablets provide a streamlined check-in, enabling guests to access digital copies of their booking information, digitally sign documents and consent forms (such as GDPR) and complete the usual identity verifications needed when arriving at a hotel.

Upon leaving, guests can use the service to view invoices and send them quickly via email, improving the check-out process. 

This new solution is operating successfully at NH Collection Barcelona Gran Hotel Calderón and NH Madrid Nacional and is expected to roll out to most of the company's properties during 2021.

Roger Grau, director of NH Collection Barcelona Gran Hotel Calderón said: "This is a solution that allows NH Hotel Group to ensure the safety of its customers by minimising the risk of contamination. The customer interacts directly with the Surface Go 2 device, eliminating contact with other risky elements, such as using a pen."

Guests that prefer to use their own device or avoid the reception area entirely can make use of NH Hotel Group's existing FASTPASS, offering online check-in, choose your room and online check-out services.

It can be accessed from a customer's own mobile device through the NH App or via the website from other devices.


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