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Published on Wednesday, June 30, 2021

Amex GBT enhances tech solutions for pandemic business travel

American Express Global Business Travel (GBT) has rolled out new features in its proprietary reporting and online booking solutions in aiding companies get back on the road.

The enhancements will use information from post-trip traveler surveys, Travel Vitals, and GBT's own travel data to help boost confidence in travel.

GBT is offering travel managers new insights taken directly from their travelers' experiences to help them make informed decisions and reassure employees as they start traveling again.

Post-trip traveler surveys collect information directly from travelers on an opt-in basis, to analyze flight and hotel experiences.

It informs travel managers who can evaluate suppliers on safety and health standards and make any policy changes required if expectations are not being met.

Mark McSpadden, VP of Product Strategy at GBT said: "Business trips are less predictable than before the pandemic. To best adapt their programs, travel managers are looking for new ways to get real insights into the traveler experience and deliver up-to-date Covid-related information to travelers at every point in the journey."

Live Travel Dashboard is a new report in GBT's Premier Insights.

It uses anonymous data on GBT customers' destinations to provide a visual summary of where organizations are sending travelers.

In addition, travel managers will be able to see which destinations are open for business travel and update their travel policies and pre-trip approval processes.

 It also provides itinerary-specific information at every stage. Neo, GBT's online booking and expense management solution now automatically surfaces itinerary-specific Covid guidelines at the time of booking.

The enhancements are part of GBT's ongoing #TravelReady initiative.


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