Outrigger Hotels and Resorts

Published on Tuesday, July 6, 2021

Babble completes digital transformation for WebBeds

Cloud comms and cyber solutions firm Babble has completed its biggest digital transformation yet for WebBeds, the B2B division of Australia based Webjet Limited.

Taking 22 isolated pieces of technology and amalgamating them into one global solution, the migration was successfully completed within just 24 hours, allowing 1,500 staff to access the new solutions.

It has transformed the wholesaler's contact centre and telephony solutions across 22 sites in 16 countries.

"With over 350,000 properties across more than 12,000 destinations, it's vital that we have a technology solution that enables our staff around the globe to work harmoniously together. The work carried out by Babble enabled us to completely transform the way in which we work," said Alaa Saleh, Chief Operating Officer at WebBeds.

It improves WebBeds' existing telecoms and customer experience, whilst reducing overall operational costs.

"It is certainly a first for the industry to complete a project of this scale, in such a short turnaround and without any service disruption," said Mark Jordan, Managing Director for Contact Centre at Babble.

Babble works with over 3,000 organisations in a wide range of sectors,  including travel, accommodation and public services.

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