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Published on Monday, July 19, 2021

BA launching new fast bag drop service

British Airways has teamed up with AirPortr for a new fast bag drop service.

The first drop-off point is planned for the Heathrow Express train platforms, allowing customers to quickly drop off their luggage at peak times before travelling bag-free straight through to security.

AirPortr's team will seal, secure, and check in bags for customers' flights, before being collected at baggage reclaim at their destination.

Customers can also choose to book luggage collections from their home address, starting from £19.

All luggage can be tracked online by customers and they receive digital bag tag receipts.

Tom Stevens, British Airways' Director of Customer Experience said: "Ahead of 19 July, we have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible."

"We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage."

As well as the AirPortr's luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 4 and 9pm the day before they travel.


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