Outrigger Hotels and Resorts

Published on Thursday, August 12, 2021

InteleTravel agents: Customers spending more on holidays

Holidaymakers are splashing out more on trips compared to last year as they seek respite after months of lockdown and travel restrictions.

A survey of travel agents at homeworking firm InteleTravel shows around 40% of holidaymakers are spending up to 25% more on their holidays than they did in 2020, despite uncertainty over the future and travel restrictions,

Agents reported 7% of customers had increased their spending on holidays by up to 50%, compared with last year.

InteleTravel has continued to grow during the past 18 months and now has around 10,500 affiliated travel advisors.

"We know that people are desperate to get away after such a difficult period and it's encouraging to see that many are prepared to increase their spend."

There was also good news for the industry, with 86% of agents saying they felt their customers were now more re-assured by using a travel agent.

"Our advisors have worked incredibly hard to look after the needs of their customers, so it's no surprise to us that they are valued more than ever now," Handley-Hughes added.

The survey also found many customers booking well in advance, with 40% confirming holidays for 2022 and beyond.

For the remainder of 2021, largely due to the travel restrictions, 93% of customers have booked holidays in the UK. 

Many have booked more than one holiday this year, with 24% travelling to Europe, 10% long haul and 9% on cruises. 

There was a fairly even split between those booking beach holidays (53%) and those choosing activities or experiences (47%).

However, unsurprisingly, the vast majority (95%) of customers still feel cautious when it comes to travelling overseas.

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