ATI and Best Western

Published on Monday, January 11, 2021

United Airlines, JetBlue also ban emotional support animals

United Airlines and JetBlue are the latest carriers to forbid emotional support animals in the cabin.

That makes five of the top airlines to change their pet policy in the past week.

United and JetBlue joins American Airlines, Alaska Airlines, and Delta Air Lines.

The change comes after the Department of Transportation revised the Air Carrier Access Act to narrow the definition of what a service animal is.

It now makes it clear that untrained emotional support animals don't qualify.

United said it will continue transporting emotional support animals until the end of February if their owners already have a confirmed booking.

"JetBlue is and has always been committed to serving those customers who require assistance, while at the same time maintaining a safe and comfortable experience for all customers and crewmembers," JetBlue said.

Customers of both airlines will still be able to fly with their trained service dogs as long as they present correct documentation attesting to the dog's 'health, training and behavior.'


Written by Ray Montgomery, US Editor

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