Published on Wednesday, February 22, 2017

Non-EU airlines ordered to compensate passengers for flight delays

Five non-European airlines have been threatened with legal action if they don't compensate passengers for delayed flights from the EU.

American Airlines, Etihad, Emirates, Singapore Airlines and Turkish Airlines have been told by the CAA to obey EU rules or face unlimited fines.

The CAA took similar action against European carriers Aer Lingus, Jet2 and Wizz Air three years ago.

EU261 requires airlines to compensate passengers if their flight from a European Union country arrives in their destination more than three hours late, regardless of where the airline is based.

However, Richard Moriarty, director of consumers and markets at the CAA, told the BBC that several airlines were refusing to pay out.

It has received most complaints about Emirates, he said. The Dubai-based airline is currently fighting a claim from several passengers through the Court of Appeal.

Singapore Airlines has put claims for compensation involving connecting flights on hold, said the CAA.

Any airlines that refuse to compensate passengers for delays when they are at fault can be fined an unlimited amount.

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  • About time

    If these airlines want the benefits of transporting pax to and from the EU, they must be made to adhere to the regulations. Another area that needs to be rectified is airlines that treat connecting journeys as single segments and only pay out, and then usually after a fight, on the basis of the short haul segment rather than the entire journey.

    By Allen Maclean, Wednesday, February 22, 2017

  • Are CAA nazis ?

    So, if an airline is fined, would they ever actually pay ?

    By Michael Anderson, Wednesday, February 22, 2017

  • EU Airlines

    The CAA seem to be reticent in taking action against those UK based airlines - particularly if they refuse to accept an ADR scheme - I wonder why? Could it be the CAA income is derived from these airlines?

    By Harry Cole, Wednesday, February 22, 2017

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