ATI and Best Western

Published on Tuesday, December 26, 2017

Hyatt tightens up room cancellation policy



Starting January 1, 2018, Hyatt Corp will join rivals in tightening its room cancellation policy.


Cancelation charges will then apply for bookings cancelled less than 48 hours before check-in.


However loyalty members will still be able to cancel 24 hours before without incurring the fee.


This applies to World of Hyatt Explorist, Globalist or Lifetime Globalist members.


"This new default cancellation policy requires guests to cancel their reservations at least 48 hours in advance to avoid a cancellation fee. Because each Hyatt hotel may continue to set its own cancellation policy based on local market dynamics and expectations, we always encourage guests to check the cancellation policy at the time of booking," the company said.


"It will continue to be transparently communicated at the time of booking and in guest emails."


Hyatt move falls in line with Marriott International and Hilton, which both rolled out new policies this year.


Both those companies require cancellations to be made by 11:59 pm two days before the booked arrival date.

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