Published on Wednesday, April 8, 2020
Malaysia's travel agent industry body MATTA is urging airlines to refund customers despite claims it could bankrupt them.
MATTA is irked that the Malaysian Aviation Commission and transport ministry are dragging their feet over an issue that is a 'matter of principle.'
"Airlines should give full refund for payments made by passengers and travel agents without applying standard terms and conditions, which are applicable during normal times but not in a pandemic," said MATTA vice president of air transportation, Shazli Affuat Ghazali.
The issue is causing extra stress for the nation's travel agents who are fielding high volumes of calls from angry customers.
MATTA wants airlines to notify passengers and travel agents that normal cancellation and re-booking charges do not apply and should be waived for the duration of the pandemic.
It wants all refunds to be made in full and in a timely manner, including all ancillary fees.
If this doesn't happen, 'It could trigger unnecessary lawsuits which do not augur well for the tourism industry,' Shazli said.
Malaysia unveils 10-year tourism development plan
Pre-departure Covid tests to be mandatory in England from Friday
Tourists ordered to leave as Thai island goes into lockdown
WTTC calls out 'discriminatory' mandatory vaccination for international travel
Two fires destroy part of luxury Andaman resort
Qantas flight attendant facing indecency charge after in-flight incident
What is GoodtoGo?
Submit your news
or special offer
Current Asia/Pacific Special Edition
Should the UK have a Cabinet Minister for Tourism ? UKInbound talk to TravelMole
Travelzoo talk about 2021 prospects - what's hot and what's not
The Rocky Mountaineer comes to Colorado
Destination Marketing Campaigns explained by Brightons 'Never Normal' Team
Sri Lanka 2021 - its the place to be
You can book now your advertisement for via our online booking service or find out more.
Post your comment
Your Comments
NOTE: Comments are subject to admin approval before being posted.