Published on Tuesday, September 22, 2009

Passengers rank top cruise preferences


Cunard Line, Royal Caribbean International and Thomson Cruises has all won consumer plaudits in the latest cruise passenger ratings published by online agency
The ratings, formulated from more than 17,000 independently sourced cruise reviews on the site, show Cunard as the best cruise line and Queen Mary 2 both as the best ship and providing the best accommodation.
Thomson Celebration was rated highest for food and service while sister ship Thomson Spirit had the best entertainment.
Royal Caribbean’s Independence of the Seas, which is to start sailing year round from the UK in winter 2010-11, was the best ship for families and best for activities.
The ship Marco Polo, which sails out of London Tilbury, was voted best for shore excursions.
Seamus Conlon, managing director of, said:  “We encourage our own customers to complete reviews when they return from their holiday but have also seen a significant rise in customers who may have booked direct with the cruise line or on the high street.
“Above all we feel that the reviews are honest and fair, showing potential passengers what the cruise lines and their ships are really like.
“Some cruise lines have moved down compared to last year; some factors quoted in reviews being high drink prices and cruise lines charging for many other activities and services.”
Latest top performers are:

August 2009 Figures
January 2009 Figures
Best Cruise Line
Cunard Line– still number one
Cunard  Line
Best Ship
Queen Mary  2 – up seven places.
Oceania Insignia
Best Accommodation
Queen Mary 2 – up four places.
Costa Mediterranea
Best Entertainment
Thomson Spirit – up two places.
Independence of the Seas
Best Food
Thomson Celebration – up four places .
Oceania Insignia
Best Service
Thomson Celebration – up two places .
Oceania Insignia
Best for Families
Independence of the Seas – still number one.
Independence of the Seas
Best for Activities
(New Category)
Independence of the Seas
Best Shore Excursion
Marc Polo – new entry.
Star Princess

 by Phil Davies

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