Published on Friday, September 23, 2011

Travel companies suffer from rise in online fraud

Travel companies are amongst the most at risk from the growing problem of online card fraud, according to First Data Merchant Solutions director Tony Mooney.


Although card fraud has fallen over the last 10 years , due largely to the introduction of Chip & Pin, more businesses are being hit by fraudsters using stolen or cloned cards to buy goods and services on the internet and over the telephone, he said.

Speaking at the inaugural Elman Wall Travel Directors' Summit, Mooney said that although he didn't have an industry-by-industry breakdown, he thought the travel industry must be suffering more than most. "A lot of travel is sold remotely and that is where a lot of fraud is occurring, so the travel industry is probably suffering more fraud than the average."

While Chip & Pin has helped to virtually stamp out face-to-face fraud, no similar security exists for online sales. Banks are working on transferring Chip & Pin to the internet, said Mooney, but the technology is still a long way off.

About 0.12% of card payments are fraudulent, which is a lower percentage than in 2001, but retailers must stand the losses if they are stung by telephone or online fraud, which accounts for an increasing number of rip-offs, whereas if retailers fall victim of counter fraud, it's the card issuer who pays.

At the moment, retailers' best defence against fraudsters operating on the internet is to use 3-D Secure, which is an added layer of security for online credit and debit card transactions, whereby card holders are asked for an additional password to complete a transaction. Mooney said older systems, such as account verification and adding a security code (CPS) to cards had not been effective. Indeed, in the years after they were introduced, prior to Chip & Pin, card fraud 'went through the roof' he said.

Story Image

Your Comments (3)

, be the first to post a comment.
Your email:

Email other comments made to this story
Code Request a new picture 5 characters

NOTE: Comments are subject to admin approval before being posted.
  • How will Mobile Secure Wallets help?

    The frauds mentioned here are those involving internet and telephone transactions. Mobile Secure Wallet Near Field Communication systems will only affect the kinds of payments presently undertaken by swiping a card and using a pin.

    By Richard English, Saturday, September 24, 2011

  • Mobile Secure Wallets

    Maybe the introduction of Mobile secure wallets could reduce this as cards would be replaced by this technology and therefore reducing fraud! Worth thinking about!

    By Paul Middleton, Friday, September 23, 2011

  • Me too...

    Because any search for "Travel" will find my website, I get frequent requests from fraudsters who think I am a travel agent, asking me to book travel for them. Invariably the requests are for high-value products and invariably the fraudsters want to pay by card. I find the simplest response (bearing in mind such a request might, just, be genuine) is to reply that I would be happy to help but can only accept cash or a banker's draft. Any genuine enquirer would respond to ask for more details - but thus far not one single one of these enquirers has ever come back. I recommend this approach to agents who don't want to risk losing the business - but equally don't want to be defrauded.

    By Richard English, Friday, September 23, 2011

Mole Poll
Drinking limitation at UK airports - Good idea ?
YES 69.78 %
NO 30.22 %

Thank you for your vote

Move scroll bar (above) left to right for more videos!

Sponsored features

Delivering a seamless customer experience

Great Customer Experience can have a huge impact on a company's bottom line, and it starts with understanding your customer's expectations at each stage of the buying process.