Published on Tuesday, January 15, 2013

Ryanair passengers left behind in Poland

Around 20 passengers were left behind in Poland after a Ryanair plane took off ahead of schedule.

The flight, which was due to depart at 11.30am from Warsaw Chopin airport to Manchester, actually left at 11am.

The blunder was revealed on the Polish airport's Twitter page, and has been confirmed by the airline.

A report in the Manchester Evening Times said that those passengers left behind were assisted by airport and airline staff, who managed to find them seats on a later flight.

The flight usually leaves from Modlin airport at 11am but due to maintainance work had been switched to Chopin airport instead.

The new airport had been unable to give it the same time slot so flights were pushed back to 11.30am which prompted the error.

Stephen McNamara, head of communications at Ryanair, insisted that passengers had been told the correct boarding time.

He said: "Warsaw airport (Chopin) is responsible for the accuracy of the information displayed on its customer service screens and it is each passenger's personal responsibility to ensure they are at the departure gate before gate closure/final boarding, as per the times indicated on their boarding card.

"Over 140 passengers boarded this flight without issue and Ryanair assisted the small number of passengers who failed to show up at the departure gate on-time for their scheduled flight departure."

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  • who was at fault then?

    It's unclear from the article here who was to blame. When exactly was the time changed back to 11.00am and who was responsible for communicating this to the passengers. Had passengers all arrived at the airport expecting an 11.30 but since they mostly allowed plenty of time the half hour change communicated at check-in was not a problem, but those who arrived less than an hour before the expected time of 11.30 found check-in closed? Ryanair, as you correctly say Neil, always passes the buck, never seeming to admit to causing even a contributory part of a problem, and certainly rarely if NEVER apologises to passengers for inconvenience resulting. I guess Mr Mcnamara has been well trained for his post by that other stalwart of human kindness Mr O'Leary. Despite their financial successes there is something about Ryanair which could make one ashamed to be Irish, a nationality well known for it's welcoming,friendly, warm nature- attributes which the publicity machine at Ryanair have never been out to promote.

    By derek small, Wednesday, January 16, 2013

  • always somebody else at fault

    Once again the perfect "Ryanair" is not at fault, its always somebody else who is in the wrong. Must be wonderful to live in the perfect world of Ryanair.

    By neil wilson, Tuesday, January 15, 2013

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