Published on Tuesday, February 18, 2014

Ryanair and easyJet fined over travel insurance

Ryanair and easyJet have been fined more than one million euros for misleading customers over travel insurance.

Italy's antitrust watchdog, AGCM, said the low cost airlines had not given customers enough information to make informed choices when buying travel insurance.

The watchdog said the websites did not clearly explain what risks were covered, excess charges were disproportionately high and the fee attached to requesting a refund was greater than the cost of the insurance itself.

It also said Ryanair made the option to refuse insurance difficult to find - with the box to tick being on a countries drop-down menu between the Netherlands and Norway.

Ryanair has been fined €850,000, while easyJet was fined the lesser sum of €200,000 because it had already amended its website.

Ryanair said it was going to appeal against the decision but added that it would be amending its website.

Ryanair's Robin Kiely said: "We note this ruling and while we disagree with its findings and have instructed our lawyers to appeal, we will be amending our website accordingly."

An easyJet spokeswoman said: "easyJet is disappointed by AGCM's decision to fine the airline for the way it sold its travel insurance product in Italy. All of the issues raised in the decision have already been remedied in consultation with the AGCM and our insurance partner Allianz. easyJet will examine the decision and review its options."

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  • sounds like bias !!!

    Some idiot bureacrat, likes his Alatalia 1st class flight paid for by the tax payer. Unfortunately, Alatalia can never make any money, unlike the LCC's

    By Michael Anderson, Tuesday, February 18, 2014

  • Double edged sword

    If they dont offer insurance they will be criticised for not providing cover for travel. But the profit is small compared with the work to make sure they comply.

    By Paul Johnston, Tuesday, February 18, 2014

  • They just never learn

    Both these firm should know better, they are leading airlines in the industry but still they push the boundaries - why? They should know they are watched like hawks so will always get caught out eventually. They know the rules and requirements on selling travel insurance but still try to pull the wool and Ryanair seem to intentionally try to confuse over opting out and we all thought they had turned over a new leaf! Now they say they will amend their websites, that should have happened long ago and they know it!

    By Keith Standen, Tuesday, February 18, 2014

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