Mall of America

Published on Thursday, May 8, 2014

Emergency landing to cost BA thousands in compensation

British Airways has backed down and compensated some of the hundreds of passengers whose flights were delayed when one of its Airbus A319 aircraft was forced to make an emergency landing at Heathrow almost a year ago.

Flight BA762 to Oslo was forced to return to the airport shortly after take-off when both engine doors blew off, causing a fire in the right one.

Passengers were forced to evacuate via escape slides and the aircraft blocked one of the two runways at the busy London airport on May 24 last year, disrupting several other flights due to take off later that day.

BA initially denied passengers affected were due compensation, claiming the incident was due to exceptional circumstances beyond its control and therefore European regulation EC261 exempted it from compensating passengers.

However, an investigation by the Air Accidents Investigation Branch revealed the fault was due to human error.  Retaining latches, which hold the engine doors in place, had not been closed.

As a result, those passengers on BA flights that were delayed more than three hours due to the incident are entitled to claim compensation of between €250 and €600 per person from the airline, said solicitors Bott & Co.

The law firm has already successfully claimed compensation for passengers on three BA flights that were disrupted.

It said one couple whose flight from Manchester was delayed due to the incident, causing the pair to miss their connection to New York, has received €1,200.

Another couple whose BA flight from Heathrow to Stockholm was delayed has received €500, and passengers on a BA flight to Madrid, which was cancelled, have each been awarded €250.

In response to the question about how much it expected to pay out in total, a BA spokeswoman said: "BA complies with its obligations as set out in EU Regulation 261.

"We always do everything we can to support our customers during times of disruption, including offering refreshments and hotel accommodation to those who require it."

Following the incident, nine passengers onboard the Oslo-bound flight filed a lawsuit against aircraft manufacturer Airbus and the engine maker International Aero Engines.


Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
  • Choices

    EC261 will jeopardize flight safety in the long term. Minor aircraft faults will be ignored due to making the correct commercial decision of not paying compensation. Craziness. Why are these people not happy that the skill of the pilots saved their life?

    By Paul Kay, Thursday, May 15, 2014

  • Why?

    They should only get the minimum laid down in EC rules. They should thank God they're alive as well. Aren't people rather unpleasant these days?!

    By Mike Pitman, Thursday, May 8, 2014

  • what a joke

    let's start shooting the lawyers !!!

    By Michael Anderson, Thursday, May 8, 2014

Mole Poll
Should the UK government have stepped in to save Thomas Cook ?
yes 40.64 %
no 59.36 %

Thank you for your vote


Are Coral Reefs that important ? Why? The Mole podcast talks to the Coral Restoration Foundation

The TravelMole Podcast talks to JNTO about all things Japan

Mayflower 400 ... the big event for the
UK 2019/20... experts talk about how to sell it

TravelMole talks to Missing People Charity

Move scroll bar (above) left to right for more videos!