Published on Monday, October 26, 2015

Thomson blames 15-hour Tenerife flight delay on Mexico hurricane


Families heading to Mexico and Tenerife lost up to 48 hours of their half-term holiday when their Thomson flights were delayed by a major hurricane in the Pacific.

Thomson was forced to delay the departure of its flights to Puerto Vallerta from Manchester and Gatwick on Friday and Saturday as Hurricane Patricia battered the west coast of Mexico.

TOM194 from Manchester, which was due to depart on Friday morning at 09:16 didn't take off until Sunday morning, by which time Thomson and First Choice customers had already missed two days of their holiday.

Flight TOM032, due to leave Gatwick at 10.15 on Saturday, left 24 hours later.

Meanwhile, Thomson and First Choice customers in Puerto Vallerta waiting to fly home on Friday afternoon and Sunday waited out the force five hurricane in safe accommodation.

The flight delays also seemd to have had a knock on effect on Thomson's fights between Gatwick and Tenerife yesteday, which were delayed by 15 hours. In a statement on its website, Thomson said the change in the flying programme at the weekend was as a result of the hurricane.

It added: "Thomson and First Choice can confirm that Hurricane Patricia has now passed the Puerto Vallarta area. Customers and staff are safely back in hotels.

"We'd like to reassure everyone that although Hurricane Patricia brought with it heavy rainfall and high winds, there has been minimal disruption to the area with all services remaining operational and electricity and water supplies being unaffected."

It added: "We apologise for any inconvenience caused by these changes and would like to thank our customers for their understanding given the recent events in Puerto Vallarta."

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  • so where's the story here ?

    are you suggesting they should have flown into a hurricane ?

    By Michael Anderson, Tuesday, October 27, 2015

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