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Published on Wednesday, December 16, 2015

Ryanair fined for misleading customers

Ryanair has instructed its lawyers to appeal a ruling by Hungarian competition authorities, which have accused it of misleading customers.

The Gazdasagi Versenyhivatal, or GVH, has fined the airline €157,000 for misleading passengers over its foreign exchange services.

It claims Ryanair has been misleading consumers by falsely suggesting they would be 'better off' opting for its own foreign exchange service than using their respective banks.

It also said that between February 2012 and October this year, it had not properly made it clear to customers that they could opt out of Ryanair's foreign exchange service and use their bank's one instead.

Customers were only made aware of this in a 'barely perceptible way' at the end of the booking process, it said.

Ryanair said in a statement: "We have instructed our lawyers to appeal this ruling and have already made a number of changes to our website as part of our ongoing Always Getting Better' improvement programme."

Earlier this year, the GVH fined discount Ryanair just over €50,000, claiming it was misleading customers about ticket prices.

It said the airline was failing to properly inform customers that there might be additional charges on top of the basic airfare, such as taxes, airport fees, service charges or baggage handling fees.

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