Published on Thursday, January 26, 2017

Ryanair Holidays' sales suspended

Ryanair says it hopes to reinstate its package holiday division, Ryanair Holidays, by the end of February after announcing it has suspended the service.

The temporary shut down has been blamed on 'illegal screenscraping and mis-selling of Ryanair flights by the software provider', according to the company.

The business was launched in December, in partnership with Spain-based tour operator Logitravel and accommodation provider World2Meet, owned by Iberostar Group.

In a statement, Ryanair said: "Ryanair today confirmed it has temporarily suspended its Holidays service, and terminated its agreement with the software provider who was found to be unlawfully scraping Ryanair's low fares.

"All existing Ryanair Holidays bookings are secure and Ryanair is currently finalising an agreement with a new software provider, who it expects to appoint shortly.

"Ryanair apologises to its customers for any inconvenience caused but re-emphasised that it will not allow any third party software provider to 'screenscrape' and unlawfully re-sell Ryanair's low fares."

Logitravel confirmed Ryanair had ended their agreement, but it denied it had used screen scraping. Its spokesperson Antonia Janer said: We are connected to a Global Distribution System like Amadeus, as well as other air travel consolidators, which provide us with the product.
"Logitravel, along with other OTAs cannot operate without air products. Ryanair is the lowcost leader, but of course there are many other airlines and we must show all available flights to our clients so they can make an informed decision when booking a holiday. "Logitravel does not make any revenue from air travel, we
consider it a commodity and our only intention is to give our clients access to the best travel options available."
Logitravel said it had continued to service Ryanair Holidays for a month after the agreement ended 'to give Ryanair time to look for an alternative provider'.
"We wish both Ryanair and Iberostar good luck in this project and would have been delighted to participate," she added.

Meanwhile, Ryanair has threatened to scrap its second free bag policy because passengers are attempting to pack 'half the contents of their home' into them, chief executive Michael O'Leary has said.

The airline started to allow customers to bring another cabin bag free of charge in October 2013, but chief executive Michael O'Leary told the Irish Independent fliers regularly breach permitted limits and cause delays.

In a statement, Ryanair said: "Customers are permitted to bring a standard cabin bag and a smaller bag onboard.

"We've noticed some customers are bringing larger than permitted bags onboard, which can cause delays, and the policy may be reviewed should this practice continue."

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