Published on Tuesday, May 30, 2017

Greek hotel sues British couple for 'fake' holiday sickness claim

A Crete hotel is suing a British couple for £170,000 after they allegedly made a bogus holiday sickness claim three years after their trip.

Sean and Caroline Bondarenko told Mail Online that they are trying to drop their £10,000 claim against the hotel, which they said they only made after being contacted by a claims management company.

They insisted they had been ill, but only for one day, and had not considered making a claim until 2016 when the claims firm got in touch. They also alleged that the claims firm had exaggerated their claims in court documents.

The five-star Caldera Palace Hotel in Crete is counter-suing them for £170,000 for damage to its reputation for stating that they claimed that the resort's food and drink made them ill.

In court documents, the Crete hotel claimed the couple enjoyed their holiday and consumed 'large quantities' of alcohol at the time they were supposed to have been ill, using alleged evidence from their Facebook posts made at the time.

The property's owners, Atlantica Hotel Management, claimed the couple from Darlington who had booked their holiday with Thomson didn't report any illness during their one-week stay in October 2013.

The UK Foreign Office began warning passengers travelling to Spain about the rise in the number of claim firms targeting Britons on popular resorts and encouraging them to make false insurance claims. It has since extended the warning to travellers to Portugal.

Fake sickness claims, mainly from British guests, are believed to be costing Spanish hoteliers around €60 million a year and UK tour operators, including Thomas Cook, are lobbying the British government to try to stop unscrupulous claims firms targeting the travel industry.

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  • Thank Goodness

    Good to hear somebody is fighting back. We used to get a few exaggerated complaints, sometimes false, from British guests whose aim was obviously to get some or all of their money back. For the last three years we have had no such complaints simply because British Charter planes no longer come to our country! We now have happy days dealing with independently booked British tourists and other nationalities who come to enjoy a holiday. If there is a little scratch for example, it's taken with a pinch of salt, as Richard English says it's a part of life.

    By SELINA LUTJEBOER, Tuesday, May 30, 2017

  • About time!

    Bogus claims have been going on for too long and has to stop. Genuine claimants are afraid and feel guilty to make a claim just in case they are accused of fraud. Go for it Atlantica Hotels, prove the point.

    By Tony Minides, Tuesday, May 30, 2017

  • Ambulance chasing lawyers...

    ...are the menace of modern times. It's only since Britain adopted the American system that we are getting these "no-win no-fee" parasites who have clearly persuaded this couple to make this false claim. Frankly these evil people need to be made to pay for their actions - but how do you go about suing a lawyer? Back in the days before this "claim-happy" culturre took over, if you fell ill or hurt yourself on holiday you just shrugged it off and got on with life. Now the ambulance-chasers have persuaded far too many normal and decent people that theyare entitled to get compensaation for every little ill they suffer - and it's long past time that something was done about it. I fully understand the hotel's taking the action it is - but sadly I suspect it will be the holidaymakers that end up paying for it and the laywers will get away scott free.

    By Richard English, Tuesday, May 30, 2017

  • GOOD!

    Let's hope they win which will teach all the other spineless, nasty, the world owes me a living creeps a lesson!

    By Irene Laird, Tuesday, May 30, 2017

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