Published on Wednesday, August 9, 2017

Police called to delayed BA flight after passengers 'went crazy'

Armed police were reportedly called to a British Airways flight at Heathrow as passengers erupted when their departure was abandoned for a second time in two days.

The flight to Las Vegas was due to depart at 4.40pm on Sunday, but didn't leave until yesterday afternoon.

It was abandoned on Sunday due to a technical fault and again on Monday following a mix-up over baggage.

When the second flight was aborted shortly before take-off on Monday, passengers reportedly 'went crazy'.

Police were contacted after the cabin crew alerted the pilot to a potential disturbance.

A spokeswoman for BA confirmed police were called. She added: "We fully appreciate how frustrating this experience has been, and have apologised to our customers for the long delay to their flight.

"We provided refreshments, hotel accommodation and help with expenses during the delay, and the flight departed yesterday."

Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story
Code Request a new picture 5 characters

NOTE: Comments are subject to admin approval before being posted.
  • Give them nothing

    Lets hope the people that were being rude and disruptive get no compensation what so ever. I feel sorry for the cabin crew having to deal with these rude customers. People who travel need to realise that delays happen.

    By Robert Anton, Thursday, August 10, 2017

  • Hardly surprising!

    BA seem to be lurching from one disaster to another. I don't condone bad behaviour on flights, but I can understand people becoming aggravated when they are so badly inconvenienced. They are in the habit of ruining people's trips and seem to care very little about the effect it has on their paying customers. I had my flight cancelled when their computer crash debacle happened on the 27th May this year. I am still awaiting compensation and reimbursement for my alternative travel arrangements. They ignore you when you email them and seem to be dragging their feet with paying out. I will never travel BA again and would also steer people away from them. They used to be a beacon of professionalism, now they are a joke!

    By Rob Griffiths, Wednesday, August 9, 2017

Mole Poll
Drinking limitation at UK airports - Good idea ?
YES 67.92 %
NO 32.08 %

Thank you for your vote

Move scroll bar (above) left to right for more videos!

Sponsored features

Delivering a seamless customer experience

Great Customer Experience can have a huge impact on a company's bottom line, and it starts with understanding your customer's expectations at each stage of the buying process.