Published on Monday, August 21, 2017

BA apologises to passenger forced to sit in 'urine-soaked seat'

British Airways has apologised to a businessman who boarded a flight to South Africa to find his seat was soaked in urine.

IT consultant Andrew Wilkinson, 39, said a stewardess then gave him some wet wipes to clean the seat.

He told the Mail on Sunday: "I called the stewardess who agreed the dampness was urine.

"She went to the toilet and came back with some wipes and expected me to clean up the mess myself.

"I told her: ' I can't sit here' but she just laughed. Her response was: 'I can see you are going to work me really hard on this flight, aren't you?'

"In the end, I put a plastic bag over the seat and covered it with a blanket."

Mr Wilkinson had paid £1,242 for a round-trip flight to visit his parents in July.

He later tweeted his experience and BA first offered him 5,000 Avios points, then increased the offer to a £435 flight voucher or upgrade on his next flight.

But he said he just wants a proper apology.

BA said it had been unable to re-seat Mr Wilkinson as the flight was full.

The airline said: "We were very concerned to hear about this and have been in touch with our customer to apologise and make amends.

"The cleanliness of our aircraft is of the utmost importance to us and our planes are cleaned thoroughly after every flight.

"We also perform frequent spot checks to make sure our cleaners are maintaining our high standards."'‹

The union Unite said this was another example of BA's 'service being hit' by cost cuts.

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  • Please off load me

    There is absolutely no way I would have accepted a urine wet seat and if it was on boarding before departure I would have demanded another seat or that I off load and travel on another flight. I bet if the gentleman had asked to be off loaded the crew would have found him another seat !! I am sorry but there are certain standards that one expects from an airline and this is totally unacceptable ..... surely when the aircraft was serviced this situation would have been seen - and it would be very easy to track back who had serviced that aircraft . And now they are looking for another job hopefully. How very sad that BA has sunk to such depths ....

    By Ken COULTER, Tuesday, September 12, 2017

  • BA Aircraft Cleaningness???

    Ref: Flight BA10 BKK-LHR 09 May 2017.  We have boarded BA10 out of Bangkok to fly back home after wonderful holidays in Thailand. Regrettably all the fantastic memories were wiped out when we boarded the aircraft and discovered the horror on board. Our seats were absolutely filthy on the covers and in between arm rests and seat cushions with food remaining, the inflight entertainment screens were smothered with smut and not working. However this was not the most disgusting. When we sat down and look at the cabin celling much to our disbelieve we noticed that the ventilation slots were almost blocked with dirt/dust accumulated over the long period of time. Curtain railings, ventilation/air condition ducts through the whole length of the aircraft were covered by the black thick layer of grime. This was extremely dangerous and unhealthy. This sort of condition create perfect environment for bacteria nesting. Neither the Captain nor Cabin Service Manager was available to speak to us when requested. Some female cabin supervisor eventually came on to speak to us. Her name was Alex and she stated to make her report on our complaints. This plane was very poorly serviced after landing at Bangkok and left dirty. The filth in the ventilation is due to long period of negligence and this particular plane should have never been cleared to flight in such unhygienic state. Our British Airways flight experience was spoiled and what supposed to be end of holiday home coming totally ruined. We have taken some photographs of this filth, so one can better percept what has happened.

    By Jack Sosnierz, Tuesday, August 22, 2017

  • Upgrade?

    Could they not have upgraded him to another class of seat? Surely the entire plane could not have been full......

    By CAROL MANN, Tuesday, August 22, 2017

  • Appalling Staff Reaction

    Unfortunately if the flight was full, there was no alternative seat available. However, for a member of staff to expect the fare-paying customer to have to deal with the situation is outrageous. As a representative of the airline she should have dealt with it herself. It won't be the first time that someone leaves a seat in a disgusting state and it certainly won't be the last. Proper training is required to cope with such a situation. Certainly Unite's reaction is totally predictable. Their solution, of course, would be to have at least 10% empty seats in every class on every flight merely to guard against the failure of workers to do their between-flights cleaning jobs properly.

    By Paul Tucker, Monday, August 21, 2017

  • It's difficult... see what more BA could have done if the flight was 100% full. A wet seat can't be dried in seconds and a plastic bag was probably the best solution; one assumes that the passenger would have sooner flown than be offloaded to catch a later flight with dry seats. Clearly the problem had nothing to do with cost cuts - although Unite predicably would try to make political capital by suggesting it did. The pre-flight cleaning would not have been done by BA staff in any case.

    By Richard English, Monday, August 21, 2017

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