Soneva

Published on Tuesday, July 3, 2018

150 staff hit as Virgin announces closure of contact centre



Virgin Atlantic is discussing the future of around 150 of its staff after taking the decision to close its Crawley contact centre.

The airline has decided to move all the contact centre roles to its Swansea office, where it operates a 24/7 service.

It has begun consulting with staff affected to discuss their options.

A Virgin spokeswoman said: "We're committed to providing our customers with the most personalised service of any UK airline, and currently have two contact centres based in Crawley and Swansea.

"The way our customers engage with us is changing, and in order to continue to offer unrivalled service to our customers we plan to bring our contact centres together at a single site in Swansea. Being located together will make it easier to roll out the digital enhancements our customers expect, and operate a large 24/7 contact centre operation.

"We are really proud of our loyal and dedicated contact centre team and are focused on supporting people impacted by this change."

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