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Published on Tuesday, May 14, 2019

Eurostar launches guide for autistic passengers







Eurostar has launched a virtual guide to help travellers with autism have a smooth and stress-free journey.

Working with charity Ambitious About Autism, it created the guide after a review of its travel experience for autistic passengers.

The charity identified that people with autism are more comfortable travelling if they can see information in advance with sights and sounds in two-dimensions.

The virtual guide has been created to reflect this by providing visual information ahead of a journey, including tips and advice for each step, including ticket gates, security checks, boarding, on-board and arrivals.

Jolanta Lasota, chief executive of Ambitious About Autism, said: "Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

"We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers' needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel."

To see the guide, click here.


It is one of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

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