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Published on Thursday, May 30, 2019

Agents shocked and saddened by collapse of long-haul specialist

A London-based long-haul specialist, with top scores on Trustpilot and well respected and admired by travel agents, has ceased trading with 450 customers overseas.

The Holiday Place, which moved to new offices in Queens Park in December, had around 25 employees and sold holidays to the Caribbean, Asia and the Indian Ocean.

It had been operating for nearly 40 years and was ATOL protected.

Agents took to social media to express their sadness and shock at the news after it was announced yesterday.

Some of them had only just met with the sales teams earlier this week.

Alan Meadows, trade sales development manager for The Holiday Place and Cuba Holidays, thanked agents for their 'amazing support' and said the team was still reeling from the news.

The Holiday Place also traded under other names including Dubai Direct, Egypt Direct, Go Dominican Holidays, Just Caribbean, Ocean Jewels, The Cuba Experience, Cyprus Experience, Kenya Experience and Mexico Experience.

The CAA said it was actively working with accommodation providers to make sure all affected customers can continue their holiday. 

Customers asked to pay for their accommodation again should obtain receipts for payment and submit a claim through the ATOL scheme. 

Anyone due to travel from today should check with their airline that their tickets remain valid. 

The company's website has been taken down.

Customers on review website Trustpilot gave the company rave reviews, praising its top customer service and great deals. 

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