Skyteam Shot 2019-07-30 at 11_04_39.png

Published on Tuesday, July 30, 2019

TUI to investigate after family complains of drug pushing and drunken twerking at hotel poolside

TUI has apologised to a family who complained their £9,000 'luxury' holiday in Jamaica was more like an '18-30' holiday, with their teenage daughters being offered drugs by the hotel pool and other guests having drunken twerking competitions.

Speaking to the Sun newspaper, the family said their stay at the Grand Bahia Principe hotel was also ruined by stained sheets and cockroaches in their bedrooms, noisy building work going on and the children's pool being out of use.

Michaela Travis 38, said other holidaymakers were blasting obscene rap songs by the pool and playing drinking games.

She was travelling with her husband Ryan, 38, her five daughters and elderly parents Leslie and Tim and said she was horrified when she and her daughters were approached by the pool and asked: "Want some good stuff?"

She said it also happened to her daughter, aged 17 and twins aged 14, when they were on their own.

Michaela took photos and videos of the loud construction taking place near the pool, claiming the family were unable to sit in parts of the hotel because it was too noisy.

The family, from Grimsby, complained to staff soon after they arrived on July 9.

A TUI spokesman said: "We are very sorry to hear of the Travis party's experience in Jamaica.

"We would like to thank the customers for bringing their concerns to our attention and we will certainly be looking into this with our team in resort.

"Unfortunately, we were not made aware of the building work soon enough to notify customers before they travelled.

"However, we understand this must have been a disappointing experience and we are in touch with the customer to apologise and offer a gesture of goodwill."

Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
  • Should not happen.

    Obviously, the sale of drugs ( if this is true) in any resort should be dealt with by the authorities. However, I fail to see how 9 people flying to Jamaica, to an all inclusive resort for only 9,000 sterling, when the flights themselves can be almost that, can expect a 3 star not to have less than 5* guests.

    By Elaine Molyneux, Tuesday, July 30, 2019

Mole Poll
Has coronavirus (COVID-19 ) put your clients off cruising?
YES 54.55 %
NO 45.45 %

Thank you for your vote


Clearwater Marine Aquarium talks about Rescue Rehab Release and the future of Marine Life

Dana Young CEO and President of @visitflorida

The Mole talks to Mal Barrit the MD of @traveltek about expansion, tech and strategy

Going back to Sharm ? What to expect as the Mole talks to the Egyptian Tourism Authority

Move scroll bar (above) left to right for more videos!