Published on Thursday, August 8, 2019

BA resolves technical problem but warns of knock-on effects

British Airways has solved its technical problem that caused chaos at its London airports yesterday, but it is warning that passengers could continue to face some disruption due to the knock-on effects.

The airline said it plans to operate a normal schedule today but added that passengers should check the status of their flights at ba.com before heading to the airport.

It is understood to have cancelled around 100 flights from Heathrow and a handful from Gatwick and London City yesterday. Some other flights also suffered long delays.

At least 16,000 passengers are understood to have been affected.

So far this morning BA said it has only cancelled two flights, which were to 'high-frequency destinations' so passengers will be reboooked onto alternative services.

In a statement issued this morning British Airways said: "We resolved the temporary systems issue yesterday and apologised to customers who were affected.

"Any customers whose flights were cancelled have either been rebooked or offered a refund.

"We plan to operate our normal schedule today, however there may be some knock-on disruption.

"We continue to ask customers to check ba.com before heading to the airport to get the latest status of their flight."

The technical problems, which prevented online check in and also affected flight departures, will have cost BA millions in compensating passengers for delays and cancellations and re-routing others onto flights with alternative airlines, but the airline has not divulged the exact cost.

Consumer champion Which? Travel yesterday urged BA to proactively inform affected passengers of their rights to compensation. In respone, BA said: "We always meet our obligations under EU261."

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