Skyteam
http://admin.travelmole.com/images/stories/2009/images/Screen Shot 2019-09-05 at 12_26_33.png

Published on Thursday, September 5, 2019

EasyJet to launch voice recognition searches




EasyJet is to launch voice recognition technology for flight searches on its app in the coming weeks.

It claims the technology will allow customers to complete their search in a few seconds, rather than a typical 12 taps.

Click here to watch a short demonstration.


The Speak Now technology will ask audible questions to determine the exact booking criteria customers require.

The system is powered by Artificial Intelligence (AI) technology using Dialogflow, Google Cloud's natural language understanding tool, for building conversational experiences.

"We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that," said Daniel Young, easyJet head of digital experience.

"As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective."
 

Story Image



Your Comments

, be the first to post a comment.
Your email:






Email other comments made to this story


NOTE: Comments are subject to admin approval before being posted.
Mole Poll
Has coronavirus (COVID-19 ) put your clients off cruising?
YES 56.38 %
NO 43.62 %

Thank you for your vote


LATEST MOLES' PODCAST

Clearwater Marine Aquarium talks about Rescue Rehab Release and the future of Marine Life

Dana Young CEO and President of @visitflorida

The Mole talks to Mal Barrit the MD of @traveltek about expansion, tech and strategy

Going back to Sharm ? What to expect as the Mole talks to the Egyptian Tourism Authority

Click here to see all of our podcasts!



Move scroll bar (above) left to right for more videos!

UPCOMING EVENTS
\m