Published on Monday, February 10, 2020

Counselling offered to passengers and crew on quarantined cruise ship

Another 66 people have tested positive for coronavirus on Diamond Princess, bringing the total number to 136.

The ship, with 2,666 passengers and 1,045 crew on board, has been placed in quarantine in Yokohama for two weeks.

In a video statement, Princess Cruises president Jan Swartz said it was a 'dynamic and unprecedented situation' with 'unique challenges'.

"Everyone is in our thoughts and hearts as we serve them on board and from the shore," she said.

She said more doctors and nurses have joined the ship to support the ship's medical team. New protocols have been put into place to clean cabins.

She said the cruise line has received many kind messages and donations and she thanked Japan for its 'deep care and assistance'.

On Saturday the cruise line's executive vice president Rai Caluori recorded a video message outlining the measures being taken while the ship Diamond Princess is in quarantine.

Caluori said the situation was 'unbelievably stressful and challenging for guests and crew', adding: "It's not an experience I would wish upon anyone."

Passengers are being provided with three meals a day, free wifi and telephone calls, additional increased internet bandwidth and enhanced TV channels.

In addition, passengers are being offered telephone mental health counselling.

All guests will receive a full refund, including flights, tips and excursions, plus a cruise credit for a future sailing.


Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.

What is GoodtoGo? | Submission Form

GoodtoGo - Friday, March 27th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 20th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 13th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

Mole Poll
Should cruising be banned in Asia until COVID-19 is under control?
yes 53.13 %
no 46.87 %

Thank you for your vote


Centara Reserve, their first luxury resort, to open in Samui December 2020

Active Adventurers, Cultural Explorers, and Wellness Seekers in the Emirate of Ras Al Khaimah

Clearwater Marine Aquarium talks about Rescue Rehab Release and the future of Marine Life

Dana Young CEO and President of @visitflorida

The Mole talks to Mal Barrit the MD of @traveltek about expansion, tech and strategy