Published on Tuesday, February 25, 2020

Flight booking site collapse leaves hundreds of customers out of pocket

Hundreds of customers have been left high and dry after online travel company Fly365 was abruptly placed into voluntary administration.

Its website, app and call centre have been shut down leaving anxious customers seeking answers.

The Australian Federation of Travel Agents (AFTA) is investigating, calling it a 'very regrettable situation.'

Fly365 is part of the ATAS scheme which is designed to stop such abrupt closures.

"AFTA, through the robust criteria that surrounds the ATAS scheme, is able to monitor and review the health of travel businesses who hold ATAS accreditation," the organisation said.

"Unfortunately, where there appears to be deliberate withholding of information by the directors, AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome."

That has sparked calls for an AFTA review of the scheme.

AFTA said most customers should have their tickets honoured or will receive credit card chargebacks.

Queensland based Fly365 was founded in August 2015.


Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
  • AFTA/ATAS is worse than useless

    they give consumers false sense of security. The only safe way to pay for travel is by credit card. The 1-3% extra is very very cheap insurance. So those who paid fly365 by credit card, will get a refund if fly365 didn't pay airline for their tickets

    By Michael Anderson, Thursday, February 27, 2020

What is GoodtoGo? | Submission Form

GoodtoGo - Friday, April 3rd
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 27th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

GoodtoGo - Friday, March 20th
UK Special Edition
USA Special Edition
Asia/Pacific Special Edition

Mole Poll
Should cruising be banned in Asia until COVID-19 is under control?
yes 53.29 %
no 46.71 %

Thank you for your vote


Centara Reserve, their first luxury resort, to open in Samui December 2020

Active Adventurers, Cultural Explorers, and Wellness Seekers in the Emirate of Ras Al Khaimah

Clearwater Marine Aquarium talks about Rescue Rehab Release and the future of Marine Life

Dana Young CEO and President of @visitflorida

The Mole talks to Mal Barrit the MD of @traveltek about expansion, tech and strategy