Published on Wednesday, March 25, 2020

BTA calls on airlines to give cash refunds, not vouchers

The BTA (Business Travel Association) is calling on all airlines to abide by IATA regulations and offer cash refunds, not vouchers, to corporate travellers.

It says while major UK airlines are now offering refunds, many major overseas carriers are continuing to refuse to do so, even where flights have been cancelled as a result of government advice or action.

This is in contravention of IATA ruling 824r.

Instead these airlines are instead offering vouchers, which prevent travel management companies (TMCs) from refunding their corporate traveller customers, and the companies for whom they work, from recovering the money that they have paid.

These travel vouchers are often valid for up to one year and will be lost if not used within that timeframe.

The BTA is therefore calling on all airlines to offer cash refunds rather than vouchers, and to do so via the quickest means possible.

It says this will enable TMCs to reimburse clients and ensure that corporate travellers and their companies are not unfairly penalised at a time when all businesses are facing up to the challenges of COVID-19.

Clive Wratten, the CEO of the BTA, said: "We understand that these are very challenging times for the airline industry, but those difficulties are also being faced by other parts of the business travel supply chain and, indeed, across the wider business community.

"The business travel industry will play a vital role in the UK's economic recovery but, for that to happen, we need to work together now to reduce the impact of COVID-19 for British businesses and put them in a stronger position to resume business travel as soon as this crisis situation ends."


Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
  • Another stupid statement

    do where is the money going to Come From? The aitlines don't have any

    By Michael Anderson, Wednesday, March 25, 2020

Mole Poll
Are you worried about redundancy ?
YES 52.42 %
NO 47.58 %

Thank you for your vote

What is GoodtoGo?

Submit your news
or special offer

Current UK Special Edition

Current US Special Edition

Current Asia/Pacific Special Edition


Recovery Update: Cambodia, Vietnam, Myanmar, Laos, & China , with Mekong Tourism (Aug 5 )

James Thornton CEO of Intrepid Travel talks exclusively to TravelMole

Pure Michigan is prepared, protected and open for business - Next step International arrivals

Travel Industry Virtual Wellness Day Video