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Published on Monday, April 20, 2020

Silversea introduces more flexible booking options

Silversea Cruises has introduced flexible booking options, reduced deposits and an agent support programme.

The cruise line has reduced its deposit requirement to £750 per suite for any new booking made before June 30. On final payment the deposit will be turned into a USD$1,000 Onboard Spending Credit per suite.

The offer applies to all Silversea voyages with the exception of full World Cruises and Grand Voyages. Guests with Future Cruise Credits can use them to take advantage of the offer.

To provide travellers with peace of mind when planning their cruise, Silversea is also extending the previously announced 'Cruise with Confidence' cancellation programme to all voyages currently scheduled to depart before December 31 2020.

Under the policy, guests may cancel their cruise for any reason up to 48 hours prior to sailing and receive a 100% Future Cruise Credit for the amount paid, valid for two years from the date of issue. When guests opt for Future Cruise Credit and have paid in full, the travel agent's commission is protected for both the cancelled booking and the future reservation on which the correlating Future Cruise Credit is applied.

Peter Shanks, Silversea managing director for the UK, Ireland, Middle East and Africa, said: "By reducing our deposit requirement and expanding the Cruise with Confidence programme, we are offering our guests unprecedented flexibility to reduce the uncertainty they may be feeling.

"We are also providing support to our valued travel partners by protecting their commission, which will help to boost their business through these challenging times."

As a member of the Royal Caribbean Group, Silversea is embracing the RCL Cares programme, recently launched in the US, dedicated to assisting travel professionals in the UK.  Details will be sent to all UK and Irish travel agents this week.

The programme supports travel agents by directing them to useful ABTA and Government sources of information to help them navigate the myriad government benefits and advice available.

The support programme will introduce new services and tools in the near future to continue helping travel partners during this difficult time. The programme will not provide legal or financial advice.

In the coming days, Silversea will launch Virtual Visit, a series of online videos designed to keep travel partners informed and up-to-date with the company's latest developments. Trade partners will receive a weekly virtual visit from a familiar face.

See below a short video message from the Silversea team.

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