Published on Friday, June 12, 2020

Intrepid Travel launches flexible booking policy

Intrepid Travel has introduced a new flexible booking policy and enhanced safety procedures in response to the pandemic.

Its Flexible Bookings policy allows changes to travel plans 21 days before a scheduled departure, to new dates or an entirely different trip, with no change fees.

Deposits are the only cost travellers will pay until 21 days before departure, and if plans change, that deposit will be transferred toward another trip.

Travellers can also reserve a trip without payment for up to five days.

"We want to ensure your clients can book confidently and change, move or cancel their travels with no fuss," Intrepid Travel chief commercial officer Brett Mitchell said.

Meanwhile, all trips will now be operated under new Safe Travel protocols developed and endorsed by the World Travel & Tourism Council.

Additional measures include enhanced sanitation, contactless technology solutions, physical distancing across accommodation, transport and restaurants as well as pre-trip and on-trip health screenings.

Intrepid will not require a negative COVID-19 test before joining a trip unless it is a requirement of entry for the country.

A customer confidence toolkit that speaks to Safe Travels and Flexible Bookings will soon be available and shared directly with agent partners to help them navigate questions around re-bookings, converting credit, new bookings and revised health and safety protocols.

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