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Published on Tuesday, September 15, 2020

Travel insurer Tifgroup receives 'substantial' damages from The Times

Britain's biggest travel insurance company has received 'substantial' damages from The Times newspaper, which falsely accused the company of malpractice.

Tifgroup, which provides insurance products to Boots, also received a public apology from the newspaper, printed on the home page of its website and its print edition.

The Times said it accepted that the allegations made in three articles it published in 2018 were untrue.

Tif has reached an out-of-court settlement with the newspaper, which has also covered its legal fees.

The company operates a number of well-known and award-winning travel insurance brands, including Holidaysafe, Alpha, Insurancewith - for people with pre-existing medical conditions - and Postcard.

Tifgroup managing director, Richard Smith: "We have vigorously fought these untrue and unfounded allegations, which struck at the core of our ethics and values."

"It has taken a huge amount of effort and energy to bring this to a satisfactory conclusion. We are pleased to have had the correction and apology, so that we can once again put more effort into the real issues facing travel insurance providers and our customers, such as our efforts on leading global customer protection programmes and challenging unethical practice and patient trafficking."

"tifgroup, for myself and many of my team, is more than just a business, it is a family of likeminded people driven to make a difference in the travel insurance world."

"The team and I are extremely happy that The Times has agreed to put the record straight with this settlement."


By Linsey McNeill, Editor (UK)

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