Visit Florida

Published on Thursday, April 22, 2021

Wizz Air unveils chatbot called Amelia

Wizz Air has introduced a new member of its customer care team - Amelia.

Inspired by Amelia Earhart, the American aviation pioneer, Amelia is a chatbot which enables customers to find information quickly and easily, without interacting with an agent via e-mail or over the phone.

Amelia can answer general questions related to Covid-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants and WIZZ services.

For any questions which exceed Amelia's current knowledge, a live chat with agents is also available.

Zsuzsa Poos, Chief Customer and Marketing Officer at Wizz Air, said: "I am delighted to introduce Amelia, our virtual assistant chatbot, who will really transform Wizz Air's customer experience."

The chatbot function is currently available in English language, and will be gradually rolled out to cover a growing number of topics to customers visiting

Live chat agents will also be available to support Wizz Air customers with any questions related to WIZZ flights and services, as long as no booking changes which require payment are needed.

For requests requiring payments, the airline has a number of self-service options.

Story Image

Your Comments

, be the first to post a comment.
Your email:

Email other comments made to this story

NOTE: Comments are subject to admin approval before being posted.
Mole Poll
Do you expect an 'avalanche' of orders this week ?


We talk to TravelUNI about their recent Travel Agency Research

Two homeworking agents - how have they handled the Pandemic?

Alexis Peppis tells us all there is to know about Tiqets

TravelMole's Graham McKenzie talks with Micheal Ros, Hotel Booking disruptor Bidroom

Jerad Bachar of Pittsburgh about the future of city tourism