Outrigger Hotels and Resorts

Published on Tuesday, September 21, 2021

Jet2 says customer confidence at highest level since pandemic start

A new customer survey by Jet2 suggests confidence about travel has returned to pre-pandemic levels following the easing of international travel restrictions.

When it comes to confidence about booking and travelling on holidays this summer and beyond, almost two-thirds (62%) say they feel confident - the highest level since early 2020.

The same percentage of people said that they are eager to get away as soon as they can.

Just over one in five (22%) are not yet confident about travelling which is at its lowest since early 2020, and represents a sharp decline from recent weeks.

The data shows that confidence has remained consistent for the past few months, however the removal of costly PCR tests and the scrapping of the traffic light system has positively impacted confidence.

This has translated into a spike in bookings.

Data from Jet2.com and Jet2holidays shows bookings have climbed by more than 250% since the announcement, with Friday (17 September) the busiest day for bookings so far this year.

With Turkey coming off the red list, bookings to the popular hotspot are up by more than 1,000% on the back of the announcement.

Jet2.com and Jet2holidays restart operating to Antalya and Dalaman on 23 September meaning the company is operating to more than 40 destinations.

"Last week's announcement is the news that customers have been waiting," said Steve Heapy, CEO of Jet2.com and Jet2holidays.

"It's great to see holidaymakers planning and travelling on their flights and holidays once again."

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