In this interview, Ruben Gutierrez, President of GoNexus Group, provides insights into the company's background and services. With 25 years of history, Go Nexus Group comprises several entities, including Nexus Tours, a leading Destination Management Company (DMC) in the US, Latin America, and the Caribbean. Nexus Tours operates across 19 countries and 52 destinations, serving markets like the US, Canada, Europe, and Latin America. This interview provides valuable insights for travel agents seeking partnerships and innovative solutions for their clients' needs.  

 

• Integration of Global Marketplace into Travel Partner Portal expands capabilities to over 140 countries, 92k experiences, +30k mobility options, and +100k car rentals.
• Suite of enhancements in travel agent portal improves support, available 7 days a week, facilitating seamless assistance and boosting sales, being the sole DMC providing this level of support.

  NexusTours – the leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group – is proud to announce the launch of its enhanced Travel Partner Portal, a dynamic booking engine for travel agents, aimed at revolutionizing the travel industry by empowering travel agents with enhanced support and access to global experiences. This strategic initiative comes just ahead of the highly anticipated IPW in Los Angeles, May 3^rd – 7^th.   As part of its commitment to elevating the experience of travel agents, NexusTours has integrated its Global Marketplace into its Travel Partner Portal. With this innovative and technological platform, travel agencies grant access to all its portfolio amplifying travel partners' capabilities with mobility solutions and curated experiences spanning over 140 countries worldwide; over 92,000 experiences; over 30,000 mobility options, and plus 100,000 car rentals.   The company has also introduced a suite of enhancements tailored to meet the evolving needs of today's travel professionals in their travel agent portal. Serving as the sole DMC providing this level of support, NexusTours remains committed to enhancing travel agent support with the launch of its enhanced Travel Agent Support (available 7 days a week, from 7 a.m. to midnight) which offers exclusive services for seamless assistance with inquiries, bookings, and modifications. Since its launch four months ago, the center has successfully handled thousands of inquiries and bookings. As a result, the quality of service has marked improvements in response time, satisfaction, registration, and sales metrics.   Rubén Gutiérrez, President of GoNexus Group, said: "We are thrilled to unveil our Travel Agent strategy, which underscores our commitment to empowering travel professionals and enhancing their ability to provide exceptional service to their clients. With our enhanced support and expanded global experiences, we are confident that our partners will be better equipped than ever to succeed in today's dynamic travel landscape. At NexusTours, we are committed to growth and excellence in the travel industry”.  

 

• Over 230K groups and wedding passengers handled during 2023, an increase of 225%.
• Company attributes success to an empowered team, 24/7 support, a robust SLA, and the NexusTours App enhancing. travel experience.
• Recent enhancements include Travel Partner Implant, Pre-Arrival Calling Programme, and Travel Partner Portal for enhanced customer support.
• NexusTours operates in 19 countries and 52 destinations, serving +250 travel partners such as tour operators, hotels, and agencies.

  – NexusTours – the leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group – is proud to announce that 2023 ended with 5000 groups and weddings, handling over 230K guests, an increase of 225% over the 2022 performance.   With an eye towards sustaining this momentum, the company is poised to reach a milestone of 270,000 passengers in its groups and wedding business by year-end. This strategic objective aims to solidify this business segment as a pivotal component within the group, which boasted a total handling of 1.8 million passengers in 2023.   NexusTours Groups and Weddings division covers events and exhibitions, organizing adventures for groups, weddings, incentives, conferences, corporate meetings, and congresses. Spanning 19 countries and 52 destinations worldwide, NexusTours offers expert planning, management, and assistance for a portfolio of +250 travel partners, which include tour operators, hotels, and travel agencies.   The company has achieved these results thanks to an empowered team of seasoned specialists, 24/7 onmichannel support, their robust Service Level Agreement (SLA), and their cutting-edge technology. They recently launched the NexusTours App, designed specifically to elevate the travel experience for guests and available in English and Spanish, which redefines travel management with intuitive trip planning, online check-ins, eWallet vouchers, and 24/7 support.   Recently, the company has introduced several enhancements aimed at better supporting both customers and travel partners, thereby empowering NexusTours Groups & Weddings:  

• Travel Partner Implant: Establishing a new role to support the client and group in the destination, adding value and destination expertise to Travel Partners.
• Pre-Arrival Calling Programme: Multilingual specialists engage with travel agents and groups of individuals before arrival, facilitating bookings, discounts, and assistance.
• Travel Partner Portal: Through this innovation and technology platform, travel agencies can enhance their groups journey.

  Rubén Gutiérrez, President of GoNexus Group, stated: "I’d personally like to thank all our team for their hard work in making 2023 a milestone for GoNexus Group as we closed the year with 5000 unforgettable group experiences and weddings, hosting over 230K guests. Building on this success, we anticipate 20% growth in 2024, thus making Groups and weddings a core driver of our overall growth as a business.   “At the same time I’d also like to thank all our Groups and weddings B2B customers for their loyalty and partnership have made this objective a reality.   “Our commitment to excellence, backed by a dedicated team, 24/7 support, and innovative technology like the NexusTours App, ensures unparalleled travel experiences. As we expand our reach across 19 countries and 52 destinations, we remain steadfast in our mission to redefine travel management and elevate guest satisfaction.   “Our high-quality service in destination ensures seamless experiences, directly benefiting travel partners and supporting their clients, even in remote locations. It's a testament to our commitment to enhancing travel experiences and solidifying partnerships with our clients."