The award-winning Outrigger Promise campaign generated tens of thousands of room nights and a return to work for dozens of hotel hosts. Picture shows PATA CEO Liz Ortiguera, Macao Government Tourism Office Director Maria Helena de Senna Fernandes, and Outrigger Hospitality Group’s VP Global Communications and Social Responsibility Monica Salter. [Click HERE for images.]Outrigger Hospitality Group won a PATA Gold Award 2021 for its campaign, “The Outrigger Promise.”Outrigger won in the Marketing Hospitality category at a virtual PATA Gold Awards ceremony broadcast globally on the PATA YouTube Channel today.The annual Pacific Asia Travel Association (PATA) Gold Awards recognize exceptional achievement in the travel and tourism industry across the Asia-Pacific region. PATA said that since the inception of the PATA Gold Awards in 1984, the awards “have set industry standards for excellence and innovation, serving as examples for others to follow.”After receiving the award on behalf of Outrigger, Monica Salter (pictured above right), Outrigger VP for Global Communications and Social Responsibility, said that the Outrigger Promise was a bold and innovative marketing campaign that gave travelers confidence to travel safely to Hawai‘i despite challenges caused by COVID.The Outrigger Promise, in effect, underwrote the guest’s satisfaction in their entire Hawai‘i destination experience. If the Outrigger guest wasn’t satisfied with their Hawaii vacation, Outrigger would take responsibility and offer a free stay to any guest, no questions asked.The Outrigger Promise generated tens of thousands of room nights and a return to work for dozens of hotel hosts, many of whom hadn’t worked in months due to COVID-travel impacts.“In a very difficult time for would-be travelers and hotel operators due to COVID, the Outrigger Promise was a resounding marketing success as it also complied with all existing public health guidelines, which were liable to change at short notice,” said Salter.“The Outrigger Promise gave visitors public health confidence due to Outrigger’s Clean Commitment and Hawai‘i Safe Travels protocols. In uncertain times, it gave tourists confidence to book and travel again,” she said.Outrigger has over 70 years of history in Hawai‘i. Outrigger’s founding family opened their first hotel there in 1947. This year, PATA is celebrating its 70th anniversary. It was also founded in Hawai‘i — in 1951.“Both Outrigger and PATA have been on an amazing journey over the last 70 years,” said Salter. “No matter where you travel, Hawai‘i is a beautiful place full of promise that keeps calling you home.”Further information about The Outrigger Promise is available HERE.Click HERE for a PDF of this release.

Outrigger Hotels and Resorts, the Premier Beach Resort Brand in the World, today unveiled a lineup of impressive holiday discounts and deals perfect for aspiring travelers seeking a relaxing retreat. With savings up to 50% off standard rates, the annual Outrigger Cyber Sale offers exclusive deals in the brand’s iconic resort destinations of Hawai‘i, Fiji, Mauritius and Thailand from November 15 through December 5, 2021 – using promo code CYBER21 at www.outrigger.com.“Travel is the ultimate gift and Outrigger’s Cyber Sale makes a dream vacation, at a great value, just a click away,” said Sean Dee, executive vice president and chief commercial officer. “We are eager to welcome guests back to our premier beach resorts around the world to share in our rich culture, warm hospitality and family friendly adventure offerings.”Say “Sawasdee” to the Heart of Southeast AsiaImmerse in the serene surroundings of Thailand, where a sense of tranquility can be found in this tropical seaside haven. Three of Outrigger’s newest properties include: Koh Samui Beach Resort, Outrigger Surin Beach Resort and Outrigger Khao Lak Beach Resort – each has been recently renovated and present a stylish mix of traditional Asian décor with modern design, along with multiple pools and several outdoor activities such as scuba diving, cycling, yachting, hiking and ziplining.

• Outrigger Koh Samui Beach Resort, Outrigger Surin Beach Resort and Outrigger Khao Lak Beach Resort – guests can save 25% off, plus complimentary daily breakfast for two.

Say “Bonzur” to Bucket-List Savings in MauritiusIndulge in the amenities of Outrigger Mauritius Beach Resort with celebrated modern Mauritian cuisine, rum tastings, pampering at Navasana Spa and more.

• Outrigger Mauritius Beach Resort – guests can save up to 35% off on Half-Board bookings, plus complimentary Plantation Club Access.

Say “Bula!” to Big Smiles in FijiEscape for romance, family togetherness and warm hospitality in Fiji. Embrace an epic holiday at Outrigger’s premium Fiji properties. Guests can save up to 35% off bookings during this promotional window.

• Castaway Island, Fiji Resort – exclusive savings of more than USD $1,000 on a four-night stay, plus a choice of one limited pass for a Family, Romance or Adventure experience.
• Outrigger Fiji Beach Resort – discounted rates up to 35% off, plus a choice of one limited pass for a Romance, Family or Relaxing experience.

Say “Aloha” to Hawaiian CultureExperience authentic Hawaiian culture at Outrigger Hotels and Resorts throughout the islands with up to 50% off a seven-night stay. On O‘ahu, enjoy barefoot luxury at the newly transformed Outrigger Reef Waikiki Beach Resort or the surf-centric Outrigger Waikiki Beach Resort. Find modern aloha at Waikiki Beachcomber by Outrigger – Hawai‘i’s first craft hotel and great value at OHANA Waikiki East by Outrigger and Waikiki Malia by Outrigger. On Hawai‘i Island, snorkel with manta rays at the brand’s newest resort – Outrigger Kona Resort and Spa, with up to 50% off a minimum five-night stay.Travelers seeking larger living quarters with full kitchens on O‘ahu, Maui, Hawai‘i Island and Kaua‘i – Hawai‘i Vacation Condos by Outrigger is offering cyber deals up to 25% off. The AAA Four-Diamond luxury beachfront Honua Kai Resort and Spa, Maui provides the space you need and luxury you deserve with savings up to $100 per night!Beach You to It…Outrigger DISCOVERY loyalty program members are privileged to special benefits during an Outrigger stay and early access to booking cyber deals. Outrigger DISCOVERY members get access to Outrigger’s Cyber Sale from Nov. 15 to 21 – providing first dibs on securing travel dates and room types. The Cyber Sale then opens up to the public from Nov. 22 to Dec. 5, 2021. Membership to Outrigger’s DISCOVERY loyalty program is free and provides exclusive rates, benefits and rewards. Learn more about the Outrigger DISCOVERY loyalty program or become a recognized DISCOVERY member at: www.outrigger.com/discovery. All Outrigger properties are committed to providing an elevated standard of cleanliness and safety through Outrigger’s Clean Commitment. Developed in partnership with Ecolab, the global leader in hospitality cleaning, sanitizing programs and solutions, Outrigger’s Clean Commitment introduces new cleanliness protocols to ensure the wellbeing of guests and hosts from the moment they step on property.Take advantage of these exclusive limited-time Cyber Sale savings now by calling 1-303-369-7777 or visiting www.outrigger.com using promo code ‘CYBER21.’ Travel dates included are Nov. 15, 2021, through Dec. 15, 2022.

Reward Yourself and Your Clients

Earn reward points for stays at select Outrigger Hotels and Resorts worldwide. For a limited time, Outrigger Expert Advisors can earn 200 reward points for every room night sold at Outrigger Reef Waikiki Beach Resort.The Outrigger Expert Advisor with the highest booked room nights during the incentive dates will receive:

• Two complimentary nights at Outrigger Reef Waikiki Beach
• Resort in a Voyager 47 Club Oceanfront room
• $500USD Hawaiian Airlines gift card

Learn more at OutriggerAdvisor.com or call (855) 707-2582A variety of benefits await those who become a certified Outrigger Expert Advisor. This engaging rewards program provides ongoing education and online tools to create the journey of memorable dream vacations for your clients.As a Certified Outrigger Expert Advisor, you are eligible for:

• Reward points redeemable for complimentary room nights
• Complimentary client welcome amenities
• Special Rates, Exclusive Offers
• Personal Expert Advisor Assistance

To create an account and become an Outrigger Expert Advisor, sign up below.Not a member, sign up now

Meet the Outrigger Hotel & Resort, Asia Pacific team, who will provide you an overview and update about their Asia Pacific properties:

• Outrigger Koh Samui Beach Resort, Thailand
• Outrigger Surin Beach Resort, Thailand
• Outrigger Khao Lak Beach Resort, Thailand
• Thailand Outrigger Mauritius Beach Resort
• Outrigger Fiji Beach Resort Castaway Island, Fiji Resort

 

Outrigger Hospitality Group announced today that it has revived its plan to acquire ownership of Sheraton Kona Resort & Spa at Keauhou Bay, a 509-room property in a prime oceanfront location on the Island of Hawai‘i. The transaction is expected to close in late-August 2021, at which time the property will be rebranded as Outrigger Kona Resort and Spa.With nearly 75 years of successful leadership in Hawai‘i’s hospitality industry and 25 hotels, resorts and vacation condos across the Hawaiian Islands – Outrigger is uniquely positioned to steward this property.“We are grateful for the opportunity to return to Hawai‘i Island with a full-service Outrigger resort and share the legacy of this remarkable place in a responsible and sustainable manner,” said Jeff Wagoner, president and CEO of Outrigger Hospitality Group. “The COVID-19 pandemic put this purchase on a brief pause, so we’re glad to be back on track and look forward to welcoming guests to our new home.”This investment is directly aligned with Outrigger’s strategic business plan to expand its presence in Hawai‘i and beyond, furthering its mission to be The Premier Beach Resort Brand in the World. Just last week, Outrigger announced the purchase of three hotels in Southern Thailand which are located on some of the most sought-after beach locations in Asia Pacific: Phuket, Khao Lak and Koh Samui. The combined acquisitions add nearly 1,000 new rooms to Outrigger’s global portfolio.The purchase of a new full-service resort in Kona underlines the hospitality company’s deep commitment to its home Hawai‘i market. Other recent investments include Outrigger Reef Waikiki Beach Resort’s $80 million transformation which is scheduled for completion at the end of this year and Waikiki Beachcomber by Outrigger’s $35 million modernization, creating the first ‘craft’ hotel in Hawai‘i.Outrigger is renowned for being a brand that perpetuates the history and traditions of the places where it does business. Its corporate compass is a values-based process called “The Outrigger Way” – caring for the host, the guest and the place – that was founded 25 years ago under the direction of Hawaiian historian and scholar, Dr. George Kanahele. In this spirit, Outrigger is committed to perpetuating the history of this iconic resort, while sharing the rich culture of Keauhou Bay, the birthplace of King Kamehameha III.“Upon finalization of the sale, we will begin outlining a property modernization masterplan that is aligned with the local culture and further elevates the grounds and guest experience. We are pleased to resume our partnership with landowner Kamehameha Schools and enhance the property in a manner that honors the legacy of this land,” added Wagoner.The lush 22-acre resort is perched prominently atop dramatic lava-rock cliffs and includes an oceanfront pool and waterslide, spa, wedding chapel, cultural center, fitness center, kids club, two restaurants and four indoor meeting venues – including a 10,000 square-foot convention center, the largest on the Kona Coast. The turquoise waters surrounding the resort are home to one of the only places in the world where people can consistently swim with manta rays.Introductory rates at Outrigger Kona Resort and Spa start at up to 30-percent off and can be booked starting July 26, 2021, for stays beginning in late-August 2021, at outrigger.com/kona. Additionally, Outrigger intends to add the property to the Outrigger DISCOVERY loyalty program, which rewards guests for staying at Outrigger, as well as more than 500 hotels in the DISCOVERY portfolio.Click HERE for a PDF of this release.

Reward Yourself and Your Clients

A variety of benefits await those who become a certified Outrigger Expert Advisor. This engaging rewards program provides ongoing education and online tools to create the journey of memorable dream vacations for your clients. As a Certified Outrigger Expert Advisor, you are eligible for: 

• Reward points redeemable for complimentary room nights
• Complimentary client welcome amenities
• Special Rates, Exclusive Offers
• Personal Expert Advisor Assistance

Perched above the lava-rock cliffs on the sun-kissed Kona Coast of Hawai‘i’s Big Island, the captivating 22-acre resort offers an idyllic home base for vacationing friends and families, as well as business and leisure groups of all sizes. Introductory rates up-to 30 percent off are now available on Outrigger.com.“Outrigger has provided heartfelt hospitality in Hawai‘i for nearly 75 years and our commitment to this destination remains steadfast; we’re proud to invest in our island home – especially amidst these challenging times,” said Jeff Wagoner, president and CEO of Outrigger Hospitality Group. “Vacations offer precious time to reconnect and recharge; it’s an honor to serve our guests, and we look forward to welcoming travelers to experience this special place renowned for its Hawaiian heritage and healing.”“We deeply appreciate land-owner Kamehameha Schools for entrusting Outrigger with the stewardship of this culturally significant land and look forward to showcasing its illustrious past throughout the resort’s design, artwork and guest activations in an authentic and captivating way,” added Wagoner.On this first day of the resort being an Outrigger, a traditional Hawaiian blessing was led by Kumu Keala Ching and Kumu Kaipo Ho, alongside the resort’s long-time cultural advisor, Rolinda Bean. There was also a sharing of mea ‘ai (symbolic foods) – including ‘ulu (breadfruit), ‘uala (sweet potato), kalo (taro), niu haohao (young coconut), pua‘a (pork) and pa‘akai (sea salt) – followed by an exchange of gifts: 4 Koa paddles engraved with each of Outrigger’s Values and a framed copy of a chant that was written by Kumu Keala Ching for the hosts of the former Outrigger Keauhou Beach Resort, now regifted to the new Hosts of the Outrigger Kona Resort and Spa.Outrigger was blessed to be joined at the ceremony by Robert Command, deputy managing director for Mayor Mitch Roth, as well as the Lim and Yap families from Traditions Hawai‘i.Hospitality veteran Steve Solberg, the resort’s new general manager, is conversant with the values of Outrigger Hospitality Group as he led Outrigger’s resort in Guam for six years.“The energy and splendor of this destination are palpable; I’m grateful for the opportunity to be part of this resort’s next chapter and work alongside a dedicated team to create unforgettable experiences for our guests,” said Solberg.With more than 500 spacious rooms/suites with private lānai, the grounds also feature Ho‘ola Spa, a wedding chapel, fitness center and two restaurants. Kids and kids at heart will get a kick out of the 200-foot winding waterslide at the oceanfront pool and enjoy Outrigger’s Coral Kids Club – set to open later this year.SIGNATURE EXPERIENCES: Unique to the brand’s premier properties are Outrigger Resorts’ Signature Experiences where guests are invited to ‘escape ordinary’ and immerse themselves in an array of cultural programs and one-of-a-kind localized activities. At Outrigger Kona Resort and Spa, the Signature Experiences include a 90-minute cultural tour that takes guests to the birthplace of King Kamehameha III; the ‘Feast and Fire’ lū‘au that celebrates the historic Keauhou region through song and dance; plus, it’s one of the only places in the world where guests can view giant manta rays and have the experience of a lifetime by snorkeling with them at night.MEETINGS & EVENTS: Located less than 30 minutes from Kona International Airport, the breathtaking oceanfront setting and tropical resort grounds make for striking meeting and event experiences. Outrigger Kona Resort and Spa boasts more than 100,000 square feet of function space – inclusive of four adaptable indoor venues, oceanfront breakout rooms and expansive options for lush outdoor events. The on-site convention center, with a 10,000 square-foot ballroom, is the largest on the Kona Coast and offers state-of-the-art audio-visual amenities to maximize productivity. A private chapel and expansive oceanfront grounds boast stunning views, picture-perfect for weddings and receptions. Custom catering highlights the unique culture of Hawai‘i by pairing locally sourced ingredients, and a dedicated team makes event planning a breeze. For more information or to book a venue, visit outrigger.com/kona.BOOK WITH CONFIDENCE: For additional peace of mind when booking, Outrigger has flexible cancellation policies for its properties worldwide. With some very limited exceptions, cancellation fees will be waived for new bookings for all future dates, as long as the cancellation is made at least 24-hours prior to arrival.Click HERE for a PDF of this release.