Like the ancient voyagers who gave us our name, we were born with a passion for discovery. Polynesian navigators boldly traveled vast, uncharted distances, driven by an unlimited desire to explore the world beyond the horizon. It was a world they greeted with open arms and, as hosts, we follow their example. Graciousness cannot be taught. It is the purest expression of the human spirit, infused with natural kindness and an effortless warmth you may have never experienced before. The Outrigger Way Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST ...Read more
Outrigger Hotels & Resorts - About Us
Like the ancient voyagers who gave us our name, we were born with a passion for discovery.Polynesian navigators boldly traveled vast, uncharted distances, driven by an unlimited desire to explore the world beyond the horizon. It was a world they greeted with open arms and, as hosts, we follow their example.Graciousness cannot be taught. It is the purest expression of the human spirit, infused with natural kindness and an effortless warmth you may have never experienced before.
The Outrigger WayDeveloped in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry:HOST + GUEST + PLACEIt also deepened Outrigger's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.
Our JourneyOutrigger Hotels and Resorts has long been known as an innovator of tourism development.In 1929, Roy and Estelle arrived in Hawai'i with little more than a few dollars in their pockets and a lot of determined optimism. They saved, invested, started a family and 18 years later built their first hotel in Waikiki. They were the first to offer modestly priced hotel rooms in Waikiki as airline service sparked mass tourism in the 1950s.Today, Outrigger Hotels and Resorts continues to prosper, operating premier resorts and hotel properties throughout the Hawaiian Islands, Asia-Pacific and Indian Ocean. Foresight and hard work have steadily directed the company forward; warmth and generosity have continually guided its success.On December 20, 2016, the Kelley family announced that KSL Capital Partners LLC (KSL) has completed the acquisition of Outrigger Hotels and Resorts. Outrigger will continue operating business as usual across its holdings, providing guests from throughout the world with its signature Ke 'Ano Wa'a (The Outrigger Way) hospitality.
Company Name : Outrigger Hotels & Resorts
News & announcements
20 Nov 21Partner News
‘The Outrigger Promise’ Wins PATA Gold AwardThe award-winning Outrigger Promise campaign generated tens of thousands of room nights and a return ...Read more‘The Outrigger Promise’ Wins PATA Gold Award - News & announcementsThe award-winning Outrigger Promise campaign generated tens of thousands of room nights and a return to work for dozens of hotel hosts. Picture shows PATA CEO Liz Ortiguera, Macao Government Tourism Office Director Maria Helena de Senna Fernandes, and Outrigger Hospitality Group’s VP Global Communications and Social Responsibility Monica Salter. [Click HERE for images.]Outrigger Hospitality Group won a PATA Gold Award 2021 for its campaign, “The Outrigger Promise.”Outrigger won in the Marketing Hospitality category at a virtual PATA Gold Awards ceremony broadcast globally on the PATA YouTube Channel today.The annual Pacific Asia Travel Association (PATA) Gold Awards recognize exceptional achievement in the travel and tourism industry across the Asia-Pacific region. PATA said that since the inception of the PATA Gold Awards in 1984, the awards “have set industry standards for excellence and innovation, serving as examples for others to follow.”After receiving the award on behalf of Outrigger, Monica Salter (pictured above right), Outrigger VP for Global Communications and Social Responsibility, said that the Outrigger Promise was a bold and innovative marketing campaign that gave travelers confidence to travel safely to Hawai‘i despite challenges caused by COVID.The Outrigger Promise, in effect, underwrote the guest’s satisfaction in their entire Hawai‘i destination experience. If the Outrigger guest wasn’t satisfied with their Hawaii vacation, Outrigger would take responsibility and offer a free stay to any guest, no questions asked.The Outrigger Promise generated tens of thousands of room nights and a return to work for dozens of hotel hosts, many of whom hadn’t worked in months due to COVID-travel impacts.“In a very difficult time for would-be travelers and hotel operators due to COVID, the Outrigger Promise was a resounding marketing success as it also complied with all existing public health guidelines, which were liable to change at short notice,” said Salter.“The Outrigger Promise gave visitors public health confidence due to Outrigger’s Clean Commitment and Hawai‘i Safe Travels protocols. In uncertain times, it gave tourists confidence to book and travel again,” she said.Outrigger has over 70 years of history in Hawai‘i. Outrigger’s founding family opened their first hotel there in 1947. This year, PATA is celebrating its 70th anniversary. It was also founded in Hawai‘i — in 1951.“Both Outrigger and PATA have been on an amazing journey over the last 70 years,” said Salter. “No matter where you travel, Hawai‘i is a beautiful place full of promise that keeps calling you home.”Further information about The Outrigger Promise is available HERE.Click HERE for a PDF of this release.
19 Nov 21SPECIALS
Outrigger Hotels and Resorts’ Cyber Sale Offers Up to 50% OffOutrigger Hotels and Resorts, the Premier Beach Resort Brand in the World, today unveiled a ...Read moreOutrigger Hotels and Resorts’ Cyber Sale Offers Up to 50% Off - News & announcementsOutrigger Hotels and Resorts, the Premier Beach Resort Brand in the World, today unveiled a lineup of impressive holiday discounts and deals perfect for aspiring travelers seeking a relaxing retreat. With savings up to 50% off standard rates, the annual Outrigger Cyber Sale offers exclusive deals in the brand’s iconic resort destinations of Hawai‘i, Fiji, Mauritius and Thailand from November 15 through December 5, 2021 – using promo code CYBER21 at www.outrigger.com.“Travel is the ultimate gift and Outrigger’s Cyber Sale makes a dream vacation, at a great value, just a click away,” said Sean Dee, executive vice president and chief commercial officer. “We are eager to welcome guests back to our premier beach resorts around the world to share in our rich culture, warm hospitality and family friendly adventure offerings.”Say “Sawasdee” to the Heart of Southeast AsiaImmerse in the serene surroundings of Thailand, where a sense of tranquility can be found in this tropical seaside haven. Three of Outrigger’s newest properties include: Koh Samui Beach Resort, Outrigger Surin Beach Resort and Outrigger Khao Lak Beach Resort – each has been recently renovated and present a stylish mix of traditional Asian décor with modern design, along with multiple pools and several outdoor activities such as scuba diving, cycling, yachting, hiking and ziplining.
- Outrigger Koh Samui Beach Resort, Outrigger Surin Beach Resort and Outrigger Khao Lak Beach Resort – guests can save 25% off, plus complimentary daily breakfast for two.
- Outrigger Mauritius Beach Resort – guests can save up to 35% off on Half-Board bookings, plus complimentary Plantation Club Access.
- Castaway Island, Fiji Resort – exclusive savings of more than USD $1,000 on a four-night stay, plus a choice of one limited pass for a Family, Romance or Adventure experience.
- Outrigger Fiji Beach Resort – discounted rates up to 35% off, plus a choice of one limited pass for a Romance, Family or Relaxing experience.
11 Nov 21TRAINING | COMPETITION
A Loyalty Program That Keeps GivingReward Yourself and Your Clients Earn reward points for stays at select Outrigger Hotels and ...Read moreA Loyalty Program That Keeps Giving - News & announcements
Reward Yourself and Your ClientsEarn reward points for stays at select Outrigger Hotels and Resorts worldwide. For a limited time, Outrigger Expert Advisors can earn 200 reward points for every room night sold at Outrigger Reef Waikiki Beach Resort.The Outrigger Expert Advisor with the highest booked room nights during the incentive dates will receive:
- Two complimentary nights at Outrigger Reef Waikiki Beach
- Resort in a Voyager 47 Club Oceanfront room
- $500USD Hawaiian Airlines gift card
- Reward points redeemable for complimentary room nights
- Complimentary client welcome amenities
- Special Rates, Exclusive Offers
- Personal Expert Advisor Assistance
11 Nov 21TRAINING | COMPETITION
Outrigger Resorts Training for Thailand, Mauritius and Fiji propertiesMeet the Outrigger Hotel & Resort, Asia Pacific team, who will provide you an overview ...Read moreOutrigger Resorts Training for Thailand, Mauritius and Fiji properties - News & announcementsMeet the Outrigger Hotel & Resort, Asia Pacific team, who will provide you an overview and update about their Asia Pacific properties:
- Outrigger Koh Samui Beach Resort, Thailand
- Outrigger Surin Beach Resort, Thailand
- Outrigger Khao Lak Beach Resort, Thailand
- Thailand Outrigger Mauritius Beach Resort
- Outrigger Fiji Beach Resort Castaway Island, Fiji Resort
10 Nov 21Partner News
New Openings & Product News: Thailand, Mauritius, Fiji and Hawaii at OutriggerThailand: Outrigger Resorts Open in Phuket & Khao Lak, 15 Dec Click video to see ...Read moreNew Openings & Product News: Thailand, Mauritius, Fiji and Hawaii at Outrigger - News & announcementsThailand: Outrigger Resorts Open in Phuket & Khao Lak, 15 DecClick video to see a snapshot of all three new Thailand properties, including Koh Samui, which will open by Easter 2022
Outrigger Resorts will open two beautiful properties on 15 December 2021: the 60-key boutique Outrigger Surin Beach Resort in Phuket, and the 158-key Outrigger Khao Lak Beach Resort.In Phuket, 30-minutes south of the international airport, the Outrigger Surin Beach Resort is an elegant 60-room boutique property on the edge of the powder-white sands of Surin Beach, within walking distance of an array of dining, shopping and entertainment venues. The resort features a surf-inspired restaurant and bar, two swimming pools, fitness studio and spa. Half of the rooms are in higher categories, including spacious plunge-pool and two-level suites. It is due to open 15 December 2021. Further information here.In Khao Lak, a 90-minute drive north of Phuket airport, the 158-key Outrigger Khao Lak Beach Resort sits on Bang Sak Beach, a long stretch of fine sand coastline with uninterrupted views of the Andaman Sea. The property’s room portfolio includes 12 suites and villas. There are two restaurants, a bar, an expansive pool with ocean views and a kids' club. Popular local activities include elephant trekking, canoeing, forest and waterfall discoveries.Lifestyle and Surf-Inspired Design for New Outrigger in Phuket The newly reconfigured 60-key Outrigger Surin Beach Resort has been designed as a breezy and uplifting lifestyle property that draws inspiration from the destination’s easy-going surf culture with vibrant colours and vintage artwork. Nearly half the rooms are in premium categories, including elegant studios, as well as stylish and spacious plunge-pool and two-level suites. Guests can laze at the resort’s two swimming pools, feel pampered at the spa, exercise in the upgraded fitness studio and dine at the unique split-level restaurant and bar. Nalu Bar & Grill is the property’s brand-new restaurant concept that incorporates an open-flame modern BBQ with a global influence and intimate rooftop bar with magnificent ocean views.New Entry Rules for Thailand Effective 1 November Starting 1 November 2021 Thailand opened its borders to fully vaccinated tourists with, effectively, no need to quarantine. Under the new Thailand Pass protocol, there are still some entry conditions that have to be satisfied. But the process is MUCH easier than before. Further information can be found here. Also this FAQ.Latest Outrigger Mauritius Offer Valid Until October 2022Hosts at Outrigger Mauritius Beach Resort: a warm welcome for guests guaranteed Mauritius re-opened its doors to international travel on 1 October. Outrigger Mauritius Beach Resort has launched a book HB receive AI offer for the UK market for bookings made up to 30 November 2021, for arrivals up to October 2022. Please contact your preferred supplier for details. Enjoy Christmas & New Year Festivities at Outrigger Mauritius From 20 December to 2 January, Outrigger Mauritius Beach Resort will celebrate the festive season with theme nights, jazz bands, DJ sessions by the pool, rum tastings and sumptuous dining, not least the gala dinners on Christmas Eve and New Year’s Eve. Expect to see the ‘Big Red Man’ on more than one occasion. There will be plenty of action for families and couples. Look out for “Out of the Ordinary Stuff” such as romantic candlelit dinner for two on the jetty, private beach barbecues, and Mauritian tapas sessions in the Rouben private dining room. For a full festive season activities list, email [email protected].Outrigger Mauritius Webinar 23 November An Outrigger Mauritius Live webinar will take place on TuesdayNovember 23 at 3pm GMT on facebook live. Details at www.facebook.com/OutriggerAgent/.Fiji Opens 1 December for Vaccinated International Tourists Both Castaway Island, Fiji and Outrigger Fiji Beach Resorts will open their doors with a big Bula for international tourists from 1 December. Fully vaccinated tourists from “travel partner” countries can enter Fiji without quarantine from 1 December. There are some conditions. Full details from the official Fijian government tourism promotion website here.Latest Two Offers for Outrigger Fiji and Castaway Island Outrigger Fiji Beach Resort and Castaway Island Fiji have launched two offers valid for sale until 10 December 2021. The offers are good for travel until 31 March 2023. Details can be found here and here. Please contact your preferred supplier for prices.New Experience: Explore Hawaii in Luxury from Sea to Sky Hawaii is open for travel. Following the Outrigger Reef Waikiki Beach Resort’s US$80 million transformation, the property is offering The Reef’s Navigator Experience where discerning travellers can explore the natural wonders of the island with a private chauffeur, helicopter and yacht. Travellers will enjoy the serenity and comfort of the Pacific Tower’s ‘Navigator Floor’ – with nearly 930 m2 of living space, including four penthouse suites, well-appointed common areas and the largest private deck space in Waikiki. The spacious accommodations have five bedrooms, sleep up to 18 people and are ideal for multi-generational family getaways, an epic friends’ trip, or luxury seekers on a bucket-list vacation. Further information here. Or email [email protected].Become an Outrigger Expert Advisor Become an Outrigger Expert Advisor. Here are the benefits:
Sales and Marketing ContactsPeter Kamya Sales & Marketing, UK Market Email: [email protected]Andrea Hogg Sales & Marketing, UK Market Email: [email protected]May Kamya Sales & Marketing, German-speaking Markets Email: [email protected]
- Earn reward points for complimentary room nights at Waikiki Beachcomber by Outrigger, Outrigger Mauritius Resort and Spa, and Outrigger Fiji Beach Resort.
- A free welcome amenity delivered in your name to your clients upon arrival. Client stay must be 3 nights or longer. Click for welcome amenities by property
- Reward points for every reported, paid, client-night stay. Earn 100 points per night on qualified bookings. Click for reward points by property
- Reward points for completing optional learning courses.
- When you’ve earned a minimum of 2,000 points, redeem rewards for complimentary room nights.
- Exclusive Expert Advisor incentives and offers.
- Invitations to exclusive Outrigger Expert Advisor events.
- Monthly e-newsletter.
- Outrigger Expert Advisor Help Desk whenever you need assistance.
07 Oct 21Partner News
Outrigger Resumes Acquisition of Hawai‘i Island ResortOutrigger Hospitality Group announced today that it has revived its plan to acquire ownership of ...Read moreOutrigger Resumes Acquisition of Hawai‘i Island Resort - News & announcementsOutrigger Hospitality Group announced today that it has revived its plan to acquire ownership of Sheraton Kona Resort & Spa at Keauhou Bay, a 509-room property in a prime oceanfront location on the Island of Hawai‘i. The transaction is expected to close in late-August 2021, at which time the property will be rebranded as Outrigger Kona Resort and Spa.With nearly 75 years of successful leadership in Hawai‘i’s hospitality industry and 25 hotels, resorts and vacation condos across the Hawaiian Islands – Outrigger is uniquely positioned to steward this property.“We are grateful for the opportunity to return to Hawai‘i Island with a full-service Outrigger resort and share the legacy of this remarkable place in a responsible and sustainable manner,” said Jeff Wagoner, president and CEO of Outrigger Hospitality Group. “The COVID-19 pandemic put this purchase on a brief pause, so we’re glad to be back on track and look forward to welcoming guests to our new home.”This investment is directly aligned with Outrigger’s strategic business plan to expand its presence in Hawai‘i and beyond, furthering its mission to be The Premier Beach Resort Brand in the World. Just last week, Outrigger announced the purchase of three hotels in Southern Thailand which are located on some of the most sought-after beach locations in Asia Pacific: Phuket, Khao Lak and Koh Samui. The combined acquisitions add nearly 1,000 new rooms to Outrigger’s global portfolio.The purchase of a new full-service resort in Kona underlines the hospitality company’s deep commitment to its home Hawai‘i market. Other recent investments include Outrigger Reef Waikiki Beach Resort’s $80 million transformation which is scheduled for completion at the end of this year and Waikiki Beachcomber by Outrigger’s $35 million modernization, creating the first ‘craft’ hotel in Hawai‘i.Outrigger is renowned for being a brand that perpetuates the history and traditions of the places where it does business. Its corporate compass is a values-based process called “The Outrigger Way” – caring for the host, the guest and the place – that was founded 25 years ago under the direction of Hawaiian historian and scholar, Dr. George Kanahele. In this spirit, Outrigger is committed to perpetuating the history of this iconic resort, while sharing the rich culture of Keauhou Bay, the birthplace of King Kamehameha III.“Upon finalization of the sale, we will begin outlining a property modernization masterplan that is aligned with the local culture and further elevates the grounds and guest experience. We are pleased to resume our partnership with landowner Kamehameha Schools and enhance the property in a manner that honors the legacy of this land,” added Wagoner.The lush 22-acre resort is perched prominently atop dramatic lava-rock cliffs and includes an oceanfront pool and waterslide, spa, wedding chapel, cultural center, fitness center, kids club, two restaurants and four indoor meeting venues – including a 10,000 square-foot convention center, the largest on the Kona Coast. The turquoise waters surrounding the resort are home to one of the only places in the world where people can consistently swim with manta rays.Introductory rates at Outrigger Kona Resort and Spa start at up to 30-percent off and can be booked starting July 26, 2021, for stays beginning in late-August 2021, at outrigger.com/kona. Additionally, Outrigger intends to add the property to the Outrigger DISCOVERY loyalty program, which rewards guests for staying at Outrigger, as well as more than 500 hotels in the DISCOVERY portfolio.Click HERE for a PDF of this release.
07 Oct 21TRAINING | COMPETITION
Outrigger Expert Advisor. Learn More. Earn More. Reward Yourself.Reward Yourself and Your Clients A variety of benefits await those who become a certified ...Read moreOutrigger Expert Advisor. Learn More. Earn More. Reward Yourself. - News & announcements
Reward Yourself and Your ClientsA variety of benefits await those who become a certified Outrigger Expert Advisor. This engaging rewards program provides ongoing education and online tools to create the journey of memorable dream vacations for your clients. As a Certified Outrigger Expert Advisor, you are eligible for:
- Reward points redeemable for complimentary room nights
- Complimentary client welcome amenities
- Special Rates, Exclusive Offers
- Personal Expert Advisor Assistance
25 Aug 21Partner News
Introducing Outrigger Kona Resort and Spa – Book with ConfidencePerched above the lava-rock cliffs on the sun-kissed Kona Coast of Hawai‘i’s Big Island, the ...Read moreIntroducing Outrigger Kona Resort and Spa – Book with Confidence - News & announcementsPerched above the lava-rock cliffs on the sun-kissed Kona Coast of Hawai‘i’s Big Island, the captivating 22-acre resort offers an idyllic home base for vacationing friends and families, as well as business and leisure groups of all sizes. Introductory rates up-to 30 percent off are now available on Outrigger.com.“Outrigger has provided heartfelt hospitality in Hawai‘i for nearly 75 years and our commitment to this destination remains steadfast; we’re proud to invest in our island home – especially amidst these challenging times,” said Jeff Wagoner, president and CEO of Outrigger Hospitality Group. “Vacations offer precious time to reconnect and recharge; it’s an honor to serve our guests, and we look forward to welcoming travelers to experience this special place renowned for its Hawaiian heritage and healing.”“We deeply appreciate land-owner Kamehameha Schools for entrusting Outrigger with the stewardship of this culturally significant land and look forward to showcasing its illustrious past throughout the resort’s design, artwork and guest activations in an authentic and captivating way,” added Wagoner.On this first day of the resort being an Outrigger, a traditional Hawaiian blessing was led by Kumu Keala Ching and Kumu Kaipo Ho, alongside the resort’s long-time cultural advisor, Rolinda Bean. There was also a sharing of mea ‘ai (symbolic foods) – including ‘ulu (breadfruit), ‘uala (sweet potato), kalo (taro), niu haohao (young coconut), pua‘a (pork) and pa‘akai (sea salt) – followed by an exchange of gifts: 4 Koa paddles engraved with each of Outrigger’s Values and a framed copy of a chant that was written by Kumu Keala Ching for the hosts of the former Outrigger Keauhou Beach Resort, now regifted to the new Hosts of the Outrigger Kona Resort and Spa.Outrigger was blessed to be joined at the ceremony by Robert Command, deputy managing director for Mayor Mitch Roth, as well as the Lim and Yap families from Traditions Hawai‘i.Hospitality veteran Steve Solberg, the resort’s new general manager, is conversant with the values of Outrigger Hospitality Group as he led Outrigger’s resort in Guam for six years.“The energy and splendor of this destination are palpable; I’m grateful for the opportunity to be part of this resort’s next chapter and work alongside a dedicated team to create unforgettable experiences for our guests,” said Solberg.With more than 500 spacious rooms/suites with private lānai, the grounds also feature Ho‘ola Spa, a wedding chapel, fitness center and two restaurants. Kids and kids at heart will get a kick out of the 200-foot winding waterslide at the oceanfront pool and enjoy Outrigger’s Coral Kids Club – set to open later this year.SIGNATURE EXPERIENCES: Unique to the brand’s premier properties are Outrigger Resorts’ Signature Experiences where guests are invited to ‘escape ordinary’ and immerse themselves in an array of cultural programs and one-of-a-kind localized activities. At Outrigger Kona Resort and Spa, the Signature Experiences include a 90-minute cultural tour that takes guests to the birthplace of King Kamehameha III; the ‘Feast and Fire’ lū‘au that celebrates the historic Keauhou region through song and dance; plus, it’s one of the only places in the world where guests can view giant manta rays and have the experience of a lifetime by snorkeling with them at night.MEETINGS & EVENTS: Located less than 30 minutes from Kona International Airport, the breathtaking oceanfront setting and tropical resort grounds make for striking meeting and event experiences. Outrigger Kona Resort and Spa boasts more than 100,000 square feet of function space – inclusive of four adaptable indoor venues, oceanfront breakout rooms and expansive options for lush outdoor events. The on-site convention center, with a 10,000 square-foot ballroom, is the largest on the Kona Coast and offers state-of-the-art audio-visual amenities to maximize productivity. A private chapel and expansive oceanfront grounds boast stunning views, picture-perfect for weddings and receptions. Custom catering highlights the unique culture of Hawai‘i by pairing locally sourced ingredients, and a dedicated team makes event planning a breeze. For more information or to book a venue, visit outrigger.com/kona.BOOK WITH CONFIDENCE: For additional peace of mind when booking, Outrigger has flexible cancellation policies for its properties worldwide. With some very limited exceptions, cancellation fees will be waived for new bookings for all future dates, as long as the cancellation is made at least 24-hours prior to arrival.Click HERE for a PDF of this release.