As the result of agent feedback, the Stuba platform has been improved by offering agents a much wider choice of transfers and options available to them. The booking process has been made more efficient and intuitive. Stuba’s transfers booking module for agents now offers point-to-point transfer bookings, providing a limitless combination of routes. The bed bank has expanded its transfers product range to 7,500 destinations and increased the number of partner ground handlers. The option includes adding additional luggage, child seats, and sports equipment during the booking process on select routes. Agents will need to first make a hotel booking to make a transfer booking on the module. Stuba, celebrating its 30th year in 2021, offers a flexible cancellation policy across all routes – transfers can be canceled four days prior to the start time without charges or admin fees.

Bed bank specialist Stuba is offering hotel confirmation numbers for all bookings in advance of check-in to avoid issues in-resort. The bed bank believes offering HCNs which will help protect agents’ reputations by almost eliminating problems on arrival due to a booking not appearing on a hotel system. Stuba reports that less than 1% of bookings experience any issues, and that a trial run of the new system resulted in an 88% decrease in the number of reported problems. Under the new process, Stuba will reconfirm an agent’s booking with the hotel directly and then provide an HCN on the accommodation voucher and on its website seven days prior to check-in. Stuba wants to ensure that in-resort guest arrival issues are a thing of the past for travel agents and operators.   It will help agents avoid the dreaded call from a client in-resort with a problem, as well as protect the agent's reputation and brand.