Allianz Partners USA Assisting Customers in India
Travel insurance and assistance company Allianz Partners USA is contacting customers who are traveling in India right now as the country faces the world’s worst coronavirus outbreak, with more than 17.6 million cases since the pandemic began last year.
As the US State department advises Americans to leave the country, Allianz Partners is reaching out to 150+ customers who are currently in India to provide assistance – including rebooking policyholders’ travel arrangements and providing additional customer service support like contacting loved ones at home to provide status updates on their journeys home.
“Our Travel Assistance operations team at Allianz is available 24/7 to assist customers who may need our help,” said Daniel Durazo, director of marketing & communications. “The events in India are heart-wrenching and our team is working around the clock to ensure our customers are provided with the help they may need. Customers who need help us can also contact us with one touch from their Allianz TravelSmart mobile app or call the phone number on their travel insurance policy.”
Recently, the travel insurance and assistance company added epidemic coverage to travel insurance products to provide additional coverage and benefits to specific epidemic-related situations.
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