Celestyal awarded Gold Feefo Trusted Service Award for customer service excellence

Friday, Jan 23, 2026 0

Celestyal has been awarded the Gold Feefo Trusted Service Award, recognising the cruise line’s consistently high levels of customer service, based entirely on verified guest feedback.

The Gold award is Feefo’s highest standard of recognition for service excellence and is presented to brands that achieve a service rating between 4.5 and 5, based on reviews from customers. The accolade reflects feedback collected throughout 2025 from guests who sailed with Celestyal across its Greek Islands, Mediterranean and Arabian Gulf programmes.

Lee Haslett, chief commercial officer at Celestyal, said: “Winning a Gold Feefo Award is something we are incredibly proud of, because it comes directly from our travellers and travel agent partners. This recognition is a credit to our onboard crew and our teams ashore, who consistently go above and beyond to deliver the kind of genuine, personal service that defines the Celestyal experience. I want to thank every member of the team for the care and passion they bring to their roles every day.”

Celestyal offers year-round cruises through their fleet of two mid-sized ships. The 1260-guest Celestyal Journey and 1360-guest Celestyal Discovery sail across the Greek Islands and Mediterranean between April and November, and offer winter sun in the Arabian Gulf from November to March.

The line’s current campaign, ‘The Unmissable Sale’, runs until February 19. The offer includes savings of up to 50% off, up to €500 speciality food and beverage credit and up to £180 shore excursion credit per cabin on select sailings.