BLLA: What does “boutique” mean to you?
CC: Boutique sets an expectation that a guest is going have an experience that is more personal, intimate, curated and thoughtful than an experience in a larger hotel. I love having the opportunity to provide that level of service to guests each and every day.
BLLA: How are you an artisan?
CC: For me, being an artisan means creating experiences that are inspiring and memorable. We do this through our high-level of personalized service and by collaborating with local craftsmen, tastemakers, and artisans to give our guests interactive experiences they can only find at Hotel Santa Barbara. It could be wine education and tastings, chef-driven dinners or gatherings where guests can spend time with the artisan and their creations personally.
BLLA: Why do you celebrate the path of independence?
CC: For me its just an organic choice and a place where I’m more comfortable. An independent and boutique environment allows me to be authentic which eliminates barriers to creating real connection with team members and guests.
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