ABTA sees rise in cries for help
ABTA saw a 30% increase this year in requests for advice from members on a range of topics, including debt reporting.
The Association’s annual accounts up to June 30, published online yesterday, show that 91% of all members had contacted its Member Services help facility throughout the previous 12 months.
In total, it handled 11,534 enquiries on a range of subjects, including advice on debt as well as other business matters.
57 new members joined ABTA throughout the year, during which total turnover by ABTA members increased 5% from £28.9 billion to £30.2 billion.
ABTA more than doubled its group post-tax profits to just over £1 million. Post-tax profits for the previous 12 month period were £402,253.
Its net assets, excluding pension liability, have risen from £32.3 million last year to £33.1m. However, pension liabilities have reduced its net assets to £30.5 million, down from £31.5 million last year.
The volume of business passing through the single payment scheme was £574 million.
"ABTA’s overall financial position remains healthy," it said.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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