Air Canada : up to 10 days to have its international schedule back to normal
Air Canada resumed flights on August 19. Canada’s national carrier restarted service after a temporary disruption that grounded aircraft across its network.
The first departures included AC009 from Toronto to Tokyo-Narita, AC556 from Vancouver to Los Angeles, and AC489 from Montreal to Toronto.
A total of 155 flights were scheduled on August 19 from Toronto, Montreal, and Vancouver. Air Canada aircraft covered routes across North America, Europe, Asia, and the South Pacific. Service is gradually expanding over the coming days as the airline restores operations in Canada, the U.S., and worldwide.
Improvement was already visible on Wednesday, August 20. On that day, 90% of domestic flights were expected to operate in the next 24 hours, along with 95% of flights to the U.S. and 54% of other international routes, according to the airline.
“Unfortunately, some flights will still be canceled until the schedule is stabilized. We will notify customers well in advance and offer them options,” said Mark Nasr, Executive Vice President and Chief Operating Officer of Air Canada, in a statement.“We’re laser-focused on getting our customers moving again,” he added.
Slower normalization on international routes
“The resumption of global activities will take up to ten days because the aircraft and crews are not positioned where they should be. Mandatory maintenance checks are also required after being grounded for more than three days. ” he added.
Today, August 21, the airline’s website indicates that 98% of all domestic flights are planned, 99% of the flights to the United States and 96% of all international flights.
To regain customer trust, Air Canada implements an exceptional disruption policy starting August 20. It helps to cover transport expenses incurred during the strike. The airline has also launched an online recovery dashboard so travelers can track flight restorations in real time.
Air Canada estimated that 500,000 customers had seen their flights canceled due to the labor dispute.
Air Canada’s recovery dashboard is available at www.aircanada.com/action.
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