Air Canada to pay USD4.5 million for US customer refund delay
Air Canada has finally agreed to pay out for long delayed refunds to US customers. In settling with the U.S. Department of Transportation, the carrier will pay $4.5 million, the largest ever restitution to the DOT’s Office of Aviation Consumer Protection.
The agency had sought up to $25 million after logging more than 5,000 complaints from Air Canada customers.
The DOT said airlines were given more time to refund customers due to the pandemic but Air Canada made little effort to process refunds.
The DOT is ‘holding airlines accountable by ensuring that they treat passengers fairly when flights are significantly changed or cancelled,’ said Deputy Secretary Polly Trottenberg.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025